Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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My dyson DC17 will not turn on unless the handle is pulled back.(into the vacuuming position) The attachment hose will not work at all (0 suction thru it). I've checked the hose and made sure there is no obstruction. Any ideas?

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  • Anonymous Feb 28, 2009

    the red start button doesn't turn anything on. The brush motor does but not the vac motor. I think the motor should have lasted longer. Any ideas?



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Not sure if I can help, but I'll try. The DC17 has two motors: the vacuum motor and a separate motor for the brush bar. It is normal that the brush motor works only when the handle is pulled back in the vacuuming position - that's the way it's made. So, when you say "my DC17 won't turn on", I'm not sure if you mean the vac motor, the brush motor, or both. If the vacuum motor won't turn on, then you've got a problem I can't help you with.
As for no suction through the hose, I have to ask... are you sure your vacuum motor is working at all? Even with the hose stored away, the machine still relies on suction through that hose. If you're sure the motor is working, then either you've got a blockage that you haven't yet found (there's at least one inspection port, a sort of U tube at bottom right of machine, that you need to check), or it could be that you've got a hole in the flexible hose (which opens only when the hose is extended).
Sorry if this is a bit garbled, but I'm puzzled by your problem. If you want to come back with more details I'll try again for you!

Posted on Feb 18, 2009

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I am having the same problem. Were you able to find a solution?

Posted on Sep 22, 2013

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Dyson has no suction and hose doesn't work


Hi Brenna, it's Jack at Dyson.

I'm sorry to hear you're having difficulties with your DC17 Absolute. I can see that you've already checked for blockages, but the issues you've describe do strongly suggest that there's a blockage somewhere in the machine. You might want to follow the steps shown in our online Support guide, as this should help you locate any obstructions you may have missed:

http://content.dyson.com/support/help.asp?article=955&product=DC17-ANIMAL

If you aren't able to find a blockage, but continue to have difficulty with your vacuum, please email us so our experts can help further. You can reach us at askdysonUS@dyson.com.

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If this was helpful, please be sure to rate the repair as helpful by clicking on the thumbs up icons on the top of the repair.

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It sounds as though your wand/hose assembly is blocked. Try following the blockage procedure in your user guide or visit our website's support section where you can use our self help guide to diagnose problems.

www.dyson.com

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Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

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