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If you have the Sport or Explorer model, then if you stand the folded chassis upright, so that the handle is touching/near the floor, and front wheel facing away from you, on the right hand side (the joint where the chassis folds) there is a light grey button which you press in, then pull the front wheel outward and lift the handle bar up, this should get the chassis open. Ensure that the chassis makes an auible 'click' when opened, that way you know it's up properly.
Hi Try this: www.practicalpushchairs.co.uk/phil-and-teds-spares-spare-parts-outnabout-nipper-spares-spare-parts-replacement-parts-mountain-buggy-spares/phil-and-teds-e3-replacements-parts-spares-replacement-fabrics-hood-footwell-main-seat-unit-fabrics-spares Alternatively there are sites such as ebay or preloved. Good luck!
We had a similar problem. You can get replacement axles from the Phil
& Ted website http://store.philandteds.com/parts/index.cat for
US$8.99 plus postage and you can get new bearings (FR8-ZZ Flanged
Bearings 1/2" x 1 1/8") from www.usabearingsandbelts.com for US$7 per
pair including postage. (you'll need a pair for each wheel). If you buy
the whole wheel option (US$39)from Phil & Ted it doesn't come with
the axle and the axle definitely does not come with bearings. ;( Trust
you have to undo the 2screws each side to remove handle, and there are 2 screws on each side near footrest to undo. then it should slide upp the frame and off where the handle bar connects. sounds more complicated than it is should take about 10-15min. then the whole seat can go in the wash.
We have a new Phil & Teds Classic -- same problem. Solution #2 worked for us. Pushing down on the black bars while pressing the grey button was the solution. Not sure why this is necessary to make the silver button line up with the grey button, but it is. Engaging the brake did not seem to make any difference.