Question about HP Officejet 4315 All-in-One Printer

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Won't copy or fax, scanner failure

All of a sudden, I cannot copy or fax anything. The printer works fine and I recieve faxes no problem, but when I insert anything into the loader to either copy or fax and hit start, the machine just says " scanner failure, unable to scan, copy or fax, press OK." When I press OK it just says copying but does nothing. When I hit cancel, it says copy cancelled, the exclamation mark light blinks, and that is it. I have to turn the unit off to reset it.

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  • soundconcept Feb 17, 2009

    Any way to get rid of the scanner? I never use it.

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Uneconomical to replace the scanner assy. sorry

Posted on Feb 17, 2009

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