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the question here is how did you manage to get the info saved into your passport portable hd in the first place? I don't mean to sound like a smartass but if you did save the files onto your portable hard drive before you wiped your pc's hard drive it should work the same way backwards if you want to access and restore the files back on to your pc from your portable hard drive.
now to answer your question you should simply... 1. plug your portable hard drive (I mean power and usb cable both). 2. turn on your passpost portable hard drive (if needed). 3. your computer should see your portable hard drive now being connected to the usb ports, wait a few seconds for the computer to recognize it and give you access to it. 4. if you don't a pop up asking you what to do with the new device you just connected (passport port. hd) simply go to start>my computer and under removable devices category you should see your portable hard. 5. double click your portable hard drive and you should be staring at the contents of your passport hd. 6. you can copy some or all the folders you find in your portable hd on to a folder that resides in "my documents" folder which is a folder that resides in your pc's hard drive. (if you are not accoustumed to move folder around from one device to another, please ask the help of someone that is familiar with this task or simply select a folder, right click on it, select "copy", then go to the target location, right click on an empty space and select "paste")
if you are not able to do this 1-6, you may have not completed setting your system, and it's possible that you may still need to install drivers for you usb hub (for instance) to have your system being able to work with usb devices.
post back with your findings and any details of any problems encountered along the way.
may need to plug it in to a better outlet if you that option, worked for me. for a 500 GB external hd. i couldnt figure out why it only worked on occasion and on certain pc's and it all had to do with it not recieving enough energy.
good day sir/maam, try to scan first you pc with antivirus software. there are viruses that can harm your drive. if you cant find any viruses, format it on a friend PC with a good antivirus program. still cant detect? chances are your 320 gb hard drive is done, my guess is the interface circuit, but you can get the internal unit. dismantle the passport to get the drive. use it as your separate internal hard drive. If things still cant be solve, sad to say this you need to buy a new one. hope this helps. feel free to ask again. thanks
I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now) 1. Connect your WD ext. drive. 2. Click open Computer. 3. Double click open the WD blue icon. 4. Double click open WD_Windows Tools. 5. Double click open WD drive manager. 6. Double click open the Setup icon for Vista 64 (the other icon is for x86 windows) run the setup and it will take care of your problem. enjoy!
To format the drive to allow files larger then 4GB: Open up My Computer, Right click on the Western Digital Drive. Select Format from the list. Under file System, select NTFS. Under format options Check Quick Format. Click Start to format.
Warning! Formatting will delete all data and files on the drive. Make sure to transfer all your files to another drive before preforming a format!