Polycom VSX 7000 will not turn on

Thank you

You need to go into the audio settings via
Admin Settings
Audio Settings
and make sure Enable Polycom Microphone is checked off.
Reboot and see if your microphone is recognized.

It should say the IP network is up because you say it's on the network. Please clarify your second question?

Verify the uplink / download bandwidthon the broadband link.Broadband link do not have symmetrical upstream/downstream speeds. Perform test to verify.
Try non-peak hrs.
Check if latency is consistent.

no the power supply is propreitory( has multiple voltages) & is not advisable, u could blow up ur expensive confeencing equipemt.polycom has designed it in that manner!!

The polycom didn't allow for numbers, only letters.....
How do I do password recovery in this case?

this looks like a power issue.replace/repair the power adapter before u send it for repairs to POLYCOM, they will charge u a BOMB

put a paperclip in the front just below power button and turn unit on. this will factory reset it.

You need to upgrade the code on your system. This happened to me and upgrading the code fixed it. Good luck!

I've just solved that problem in the VSX 7000 of my girlfriend's Job.

Your VSX7000 has at least 4 video outputs, 1 for VGA and Supervideo 1 and Supervideo 2.

Firstly you should try VGA connector, because the main menu may be there, so you could change the configuracion.

If you can't see main screen in any of the output connectors you'll have to use the http tool.

In your internet browser enter the camera IP address, and you'll get the Web Interface of the VSX7000.

It will prompt you for user & password, the default options are "Admin" and your VSX7000 serial number (14 digits) you can find this number under the camera.

Once you're in the Web Main Menu, click on Site Map. There you can choose what you want to see in the screen of Monitor1 (My menus are in Spanish, maybe your menu says something like "screens" but I'm sure you'll find it)

If you choose Monitor/Screen 1 as Svideo, and select it as output for Local, Remote and Content you should see the Main Menu after the VSX7000 Reboots.

I hope it would be useful for you, if you have any problem with this let me know... This VSX7000 is working fine now, so yours should work!