a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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If you have the phone handy, simply dial *72 followed by the ten digit number you want your phone forwarded to. If you do not physically have the phone, you will need to call customer service and request that they forward your phone manually in the "switch".
Here is how you do a Master Reset.
Press Menu Scroll and Select Settings Scroll and Select Security Scroll and Select Master Reset Enter security code as 000000 and Press OK Select Yes for Master Reset Select OK for caution: see manual The phone will auto power off Switch on the phone again hope this helps.