Question about Acer Aspire T690 (AST690UP820A) PC Desktop

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Dvd driver gone

I have a Gateway MT3705. The dvd drive doesn't show up on my list of drives. I got help from a friend, who deleted the broken driver in hopes a new one would download, but that didn't work. I've been unable to find a driver on line.

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  • Anonymous Feb 18, 2009

    I have new information. I went to device manager, clicked on the dvd/cd rom drive, labelled HL-DT-ST DVDRAM GSA-T1ON ATA Device. I then asked it to update the driver by searching the computer for software. I got the mesage "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)."

    I do have two IDE channels, but neither is labelled as secondary. One is labelled as channel 0 and one as channel 1.

    Please remember that I have a laptop, and don't have a tower.

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Do one thing ...
click on start > right click on my computer > properties > hardware > device manager > and go under cd/dvd and see if the drive is listed there and if it is there right click on it and uninstall it and than go under the option that says IDE ATA/ ATAPI and uninstall the secondary channel and than restart the system hopefully you will get the drive back if that doesnt work out than open the tower and disconnect and reconnect the data and the power cable attached to the non working drive and if that doesnt work the change the power connector which should be an extra one in the cabinet and than also change the data cable and if that too doesnt work than ur drive gone bad
change it

Posted on Feb 17, 2009

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1 Answer

My dvd/cd drive is not showing in my computer.




make sure all leads that are attached to your cd/dvd have secure connections and are not faulty or just replace them they are probably old and faulty ?
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

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{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps

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1 Answer

My two Sony DVD-Drives, DVD RW DW-Q31A and DVD-ROM DDU1615 doesn't work: They are disabled (Error-Code 32). The original Drivers are present.(Windows XP) I can't find newer Drivers. On another...


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
Hope this helps

May 05, 2011 | Computers & Internet

2 Answers

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make sure all leads that are attached to your cd/dvd have secure connections and are not faulty or just replace them they are probably old and faulty ?
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps


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Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

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Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps






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1 Answer

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Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.



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