Question about Acer Aspire T690 (AST690UP820A) PC Desktop

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Dvd driver gone

I have a Gateway MT3705. The dvd drive doesn't show up on my list of drives. I got help from a friend, who deleted the broken driver in hopes a new one would download, but that didn't work. I've been unable to find a driver on line.

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  • Anonymous Feb 18, 2009

    I have new information. I went to device manager, clicked on the dvd/cd rom drive, labelled HL-DT-ST DVDRAM GSA-T1ON ATA Device. I then asked it to update the driver by searching the computer for software. I got the mesage "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)."

    I do have two IDE channels, but neither is labelled as secondary. One is labelled as channel 0 and one as channel 1.

    Please remember that I have a laptop, and don't have a tower.

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Do one thing ...
click on start > right click on my computer > properties > hardware > device manager > and go under cd/dvd and see if the drive is listed there and if it is there right click on it and uninstall it and than go under the option that says IDE ATA/ ATAPI and uninstall the secondary channel and than restart the system hopefully you will get the drive back if that doesnt work out than open the tower and disconnect and reconnect the data and the power cable attached to the non working drive and if that doesnt work the change the power connector which should be an extra one in the cabinet and than also change the data cable and if that too doesnt work than ur drive gone bad
change it

Posted on Feb 17, 2009

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1 Answer

Missing my DVD CD rom


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard.

If this does not fix the problem it might be a registry problem

"you only need to do the following"

if you cant see your disk drive in windows explorer


Close all open programs
Click on Start, Run, and typeregedit and press Enter
Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computerOpen My Computer and check to see if your CD or DVD drives have returned.
You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Mar 10, 2014 | Gateway PC Desktops

Tip

Using Windows Disk Management Utility to Manage Internal and External Disks


Disk management utility will help you see all the drives that are connected to your computer, including internal hard drives, CD or DVD Drives, and removable storage like USB sticks and external hard drives. Using this utility, you can check for attached drives that are not visible in windows when attached to your computer. You can also format drives, change drive letters, mark a partition as active and delete partitions. A word on caution about using the Disk Management Utility: This utility can cause destruction of data. If you are not sure of what you are looking at and uncomfortable with using this utility you should consult with an advanced user before making any changes to drives using this utility.


The Disk Management utility can be accessed in two different ways.
#1- You can open the Control Panel,
Click on Administrative Tools,
Click on Computer Management and the Computer Management window will open.
#2- Right click on you “My Computer” Icon
A menu will open
Chose “Manage”
The Computer Management window will open

The Computer Management window is broken down into 3 sections.

The first section on the left side of the window shows a menu. Disk Management is on the lower portion of the menu.

The right side is separated into two sections, top and bottom. The top portion shows a list of active drives on the computer. The lower portion shows all drives connected to the computer. CD or DVD drives that have not disk will not show as active drives on the top section, but can be seen in the lower section.

The lower section will show the drive description, drive size and drive condition (online or off line) in small box on the left side of that section. Disk drives will designate a “Drive” and a number. Drive 0 is usually your internal hard drive. Then it would list drive 1, drive 2, etc, depending on how many internal and external drive sources you have connected to your computer. Then it will list your CD drives and generally show their drive letter assignments.

Next to the smaller section described above, is a larger section which shows the driver letter, size of the driver and condition (if working correctly will show “healthy”)
This is the area you can right click and get a menu that will allow you to open, explore, mark the partition as active, change the driver letter, format the drive or delete a partition. (A note of caution here. Changing the driver letter on your main hard drive partition will cause windows to stop functioning. The main hard drive, or hard drive partition, is normally given the letter “C”.) A hard drive may show two or more partitions with separate drive letters designated for each partition.

A drive this is having a problem may show that it needs to be formatted (status as Unformatted). This can be done from this window. An external drive, whether it is a hard drive or CD/DVD drive, can have the letter designator change done if you want to organize your external drives. There are times when a drive will not show up because the drive letter that they are programmed to use are taken. Most USB drives are programmed to us the letters “F” or “G”. In this area, you can assign the USB drive any drive letter that is not being used and this will make it visible in windows.


on Jan 29, 2010 | PC Desktops

1 Answer

Dvd problem


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard.

If this does not fix the problem it might be a registry problem

"you only need to do the following"

if you cant see your disk drive in windows explorer


Close all open programs
Click on Start, Run, and typeregedit and press Enter
Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computerOpen My Computer and check to see if your CD or DVD drives have returned.
You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Mar 03, 2014 | Gateway ONE GZ7108 All-in-One Desktop PC

2 Answers

My gateway507gr dvd drives wont work right


Clean the CD/DVD's laser lens with a laser lens cleaning kit. If that doesn't work it probably needs to be replaced.

Jun 20, 2012 | Gateway 507GR PC Desktop

1 Answer

Dvd-rw drive does not work


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope it helps

Jun 16, 2012 | Gateway 509GE PC Desktop

1 Answer

Error code 39 on my Gateway desk top computer


click start Control panel administrative tools computer management device manager scroll to cd/dvd rom drives + to expand could be a yellow question or exclamation mark ? ! or a red X right click update drivers

you might have to physically unplug the leads for this cd rom then plug them back in this will activate found new hardware wizard

you need only do the registry check if you cant see the drive/s in windows explorer/my computer

to check the registry
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. If your computer came with a motherboard disk the drivers could be on it
hope this helps

May 01, 2012 | Gateway PC Desktops

2 Answers

I have a Systemax Venture Microsoft Windows XP Pro Version 2002 Service Pack 3. The system will not longer play dvd's or cd's and cannot burn cd's as well. I'm not sure if something has...


Well the fact that when you put in a cd it does not see it indicates that either the CD Drive is not being detected or the drive has gone faulty and needs replacing.
First Look in the bios of the computer to see if it is seen the drives section. If it is there then look in windows under control panel , system, device manager. Now look under DVD/CD Roms drives (this may differ slightly in XP) to see if in there with no error against it. If not and not in the bios either then the drive has failed. If however it shows in DVD/CD Roms with no error then try a different make of cd/DVD. If this works then the Bios of the drive will need updating. This info is on the manufacturers website. Good luck.

May 10, 2011 | Systemax Venture PC Desktop

2 Answers

Dvd driver shows yellow excclamation mark error code 41computer novice any simple suggestions would be appreciated


"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

Regards,
Pp

Dec 02, 2009 | PC Desktops

1 Answer

I have a gateway mt3705 the dvd drive does not dislay on Computer(Vista) does shoe up in Device Manager, though that one of the services but not be on


Check the DVD RW manual to check whether its compatible to Vista platform, if not, then change it to one which is Vista compatible( its the problems in the driver section. Vista is built not to accept any driver other than what comes with the package[OS])......sodeep

Apr 26, 2009 | PC Desktops

2 Answers

CD rom drive not working


sounds like it's gone home early. replacement will do the trick..

Mar 06, 2008 | Compaq Deskpro EP PIII-650MHz/ 128MB/...

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