Question about HP LaserJet 9500hdn Printer

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Error 10.90.02 I replaced the Magenta cartridge and Drum and still get error 10.90.02. Any ideas?

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I have had a similar problem with my printer, It turns out that the aftermarket toners that I was using were using a sort of re-certified circuit board. When the chip embedded to the toner is not new some times it can not be read by the machine correctly.

Also have your pulled the cartridge and put it back in again? It is possible that the chip on the toner is not making proper contact with the printer.

Posted on May 23, 2011


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This error indicates a problem with the magenta drum rotation motor. Remove the magenta drum unit and reseat it. Restart the printer. If the error still continues then replace the drum. You can also look in the install slot for the magenta drum to see if there is any visible damage.

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1 Answer

141 error

From the manual --

141 -
Drum Up/Down, Color:Magenta

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Error code E000020-01b0, E000020-0260

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7623A001AA Magenta drum part#

7624A001AA Cyan drum part#

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