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You will not be able to print out these fax's until the machine is fixed. There is no way to transfer them to another machine, but they will still be there after the repair is done, provided the tech doesn't reset your memory. Which hopefully, he won't since he has no reason to do so.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
jam in the fuser unit, try simulation 14
and/ or possible bad sensor switch actuating as tho paper is stuck in the fuser. check that exit switch is not stuck open or bad. if jam elsewhere , fuser will not allow operation untill jam somwhere is removed.
Try putting a piece of tape or something sticky on the eraser end of a pencil and try to work out the paper. Sometimes, you can use needle nose pliers or other long nose pliers to grab the paper and pull it out.
Can be tricky people usally damage the fuser rollers removing this jam with pliers/tweezers, it has concertined and stuck after fuser rollers and before exit rollers it will be stuck on the switch best bet is to dismantle properly and remove fuser then dismantle fuser and remove jam, another thing to be concerned about is why did it, three seneraros, Damp paper going threw fuser dries and crincles(use fresh paper from sealed packet), fuser is worn(have fuser replaced), just a bad bit of paper (just have fuser jam removed. Fusrr runs on 240v, covers break easy
Where is it saying the paper jam is located? Do you have a service code?
It sounds as if either a paper pass switch is stuck in the down position (meaning it thinks there's a piece of paper there), or you may have a sheet of paper stuck in the fuser or behind a guide plate. Check on these and let me know!