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My phone is frozen - T-Mobile Dash Smartphone

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Pop out the battery and sim and wait 10 seconds and put them back in..

here is 2 useful tips:

How to Hard Reset a T-Mobile Dash/ HTCS620:
1. Select Start
2. Select Accessories
3. Clear Storage
4. Type in 1234
5. Select Yes

How to Hard Reset a T-Mobile Dash and HTCS620 without the operating system:
Turn the handheld off, hold the two soft keys (the dashes to the left and right of the phone buttons) hold the power button for 1-2 seconds and then release the soft keys. It should prompt you to clear storage. The “send” button is considered as the green phone button.

Posted on Feb 17, 2009

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Read an old post from 2004.
Doing a hard reset will get the phone working. I just did it on my frozen screen BUT.
It will ask you if you want to erase all data. If you choose "NO" it won't get you past the
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on your PC then you should be able to retrieve your contacts from there. DO THAT FIRST!
HARD RESET is holding down the ON/OFF button and pushing in the reset button that's
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I can't tell you how many times this phone has frozen, and unless you've been using a sync program, you're out of luck.

You can do a hard reset, which resets the phone to factory settings by removing the battery to shut down, then put the battery back in. Hold down the middle key on the silver directional pad while powering on. It takes 5-10 seconds but you will see the "Master Reset" option on your screen, follow the directions.

This happened all the time until I went to the Motorola site and did full phone update ( http://direct.motorola.com/hellomoto/Motosupport/source/SoftwareUpdateSelect.asp?country=USA&language=ENS ) Now my Q9m which used to freeze 1-2 times per month hasn't frozen in 6 months - good luck!

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1 Answer

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