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If you do not find any jammed pages there, reinstall the tray and go around to the back of the machine. Open the upper-rear cover and look there.
If the entire paper path appears to be clear, close the rear cover and power off the printer. Reinstall the toner cartridge and close the front cover. Power the printer back on. If a 200 error continues on power up, a sensor in the printer may be malfunctioning. This will require a service call to correct the issue. Please contact Lexmark Technical Support for additional information (see Contacting Lexmark Technical Supportbelow for details).
Step 1 Turn
the printer off and on to see if it can automatically clear some or all of the
jam. Many printers provide an error-code listing on the front panel display for
the area where the jam occurred. If your printer shows an error code, be sure
and check the printer manual to see if that identifies the area of the printer
where the jam occurred. Step 2 Turn
off the printer. Step 3 Remove
any paper trays. Inspect them for wrinkled or damaged paper. Step 4 Open
any other doors that give access to the printer's paper path and to the toner
or ink cartridge. Step 5 If
necessary, remove the toner or ink cartridge. Place it in a bag or away from
light to avoid damaging it. Step 6 If you find a piece of jammed paper, remove it by holding it with both
hands and pulling firmly. The goal is to keep the paper from tearing.
If several pieces are jammed together, try pulling out the middle piece first
to loosen the jam. Step 7 If the paper does tear, try rotating the roller gears manually to free
the paper. Don't force anything, though. Step 8 Replace
the toner or ink cartridge and paper trays, close any doors you opened and turn
the printer back on. Step 9 If
the printer paper jam message still appears, then there is still some paper in
the printer. Inspect the paper path once again.
There is probably a jam in the paper feed area. Pull the paper tray out and stick your hand in to find and remove any paper stuck there. Then reinstall the paper tray and open and close the front door of the printer. The jam should be cleared.
If it is still showing paper jam, pull the tray out again and look to make sure you didn't miss any paper, then check the other areas of the printer (starting with the exit area) for paper.
Good Luck, When the paper is stuck in the back, it is in the fuser and you may be able to get the paper out, but probably the drive for the fuser is messed up, which caused the jam in the 1st place, if you get the paper out, the next one through will probably jam up again. Technicians usually just replace the fuser. Oce is the repair entity for these machines now. 1 800 2423 5556