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Pitney Bowe 9910 Fax Machine - paper jam

We can not clear a paper jam from the fax machine.
It appears the paper will not continue to feed through the toner area.

Could be the problem be in the roller on the door cover?
Any help would be appreciated.

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SOURCE: Paper jam on Pitney Bowes 9910

try a new toner, if not it could be fuser

Posted on Jul 10, 2010


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1 Answer

Display says line error and print out says jam


• Check the connection. The cord from the TEL.LINE jack to the wall jack should be no longer than
six feet.
• Make sure there are no modem devices sharing the same telephone line.
• Check with the other party to make sure their fax machine is functioning properly.
• Have your telephone line checked for line noise.
• Try connecting the fax machine to a different telephone line.
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Clearing a jammed document
If the original document doesn't feed properly during transmission or copying,
or DOCUMENT JAMMED appears in the display, first try pressing start/memory . If
the document doesn't feed out, remove it as explained below.
Important:
Do not try to remove a jammed document without releasing it as explained
below. This may damage the feeder mechanism.

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How do you set the time on a 9910 PB Fax?


You need to go into Set Mode and User Parameters
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Have you changed the toner cartridge? Often the disposal part of the image unit gets full and leaks out when the cartridge is reaching the end of its toner supply. This will leave black messy streaks on paper, and also make a mess inside the machine. Look inside the machine, if there is a mess, it is the cartridge.

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Good Luck, When the paper is stuck in the back, it is in the fuser and you may be able to get the paper out, but probably the drive for the fuser is messed up, which caused the jam in the 1st place, if you get the paper out, the next one through will probably jam up again. Technicians usually just replace the fuser. Oce is the repair entity for these machines now. 1 800 2423 5556

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try a new toner, if not it could be fuser

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Does it say clear jam immediatly or does it start to run then declare a jam?
If it starts then tells you to clear a jam and no paper is in the machine, your feed rollers are shot. Smooth like trying to drive a car on ice.
If it says that all the time, no attempt to feed then you have a sensor either dirty, knocked out of place or something stuck on a sensor.
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well, one of two things have happened, 1. you haven't removed all of the jammed paper, maybe you left a small piece of a piece of paper or you may bent or broken your paper jam sensor. go through the paper path very carefully and check both things.

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1 Answer

Paper jam


There is either a jam in there somewhere where you can't see it, or if it clears, the feed roller is not feeding the paper, in either case you probably need a tech.

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