a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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• Check the connection. The cord from the TEL.LINE jack to the wall jack should be no longer than six feet. • Make sure there are no modem devices sharing the same telephone line. • Check with the other party to make sure their fax machine is functioning properly. • Have your telephone line checked for line noise. • Try connecting the fax machine to a different telephone line. • If the problem still occurs, your fax machine may need service. Clearing a jammed document If the original document doesn't feed properly during transmission or copying, or DOCUMENT JAMMED appears in the display, first try pressing start/memory . If the document doesn't feed out, remove it as explained below. Important: Do not try to remove a jammed document without releasing it as explained below. This may damage the feeder mechanism.
You need to go into Set Mode and User Parameters
To do this press Function key and 7 to get Set Mode
Then press 1 for User Parameters and set, the first option is to set date and time, use the number pad to do this.
Have you changed the toner cartridge? Often the disposal part of the image unit gets full and leaks out when the cartridge is reaching the end of its toner supply. This will leave black messy streaks on paper, and also make a mess inside the machine. Look inside the machine, if there is a mess, it is the cartridge.
Good Luck, When the paper is stuck in the back, it is in the fuser and you may be able to get the paper out, but probably the drive for the fuser is messed up, which caused the jam in the 1st place, if you get the paper out, the next one through will probably jam up again. Technicians usually just replace the fuser. Oce is the repair entity for these machines now. 1 800 2423 5556
Problem is not fixed. It does not involve a fax machine, it involves a Pitney Bowes 1810 document folding machine. Not interested in paying for "service" - it appears as though your service would be of any help.
Does it say clear jam immediatly or does it start to run then declare a jam?
If it starts then tells you to clear a jam and no paper is in the machine, your feed rollers are shot. Smooth like trying to drive a car on ice.
If it says that all the time, no attempt to feed then you have a sensor either dirty, knocked out of place or something stuck on a sensor.
Either in the paper path or in the scanner.
well, one of two things have happened, 1. you haven't removed all of the jammed paper, maybe you left a small piece of a piece of paper or you may bent or broken your paper jam sensor. go through the paper path very carefully and check both things.