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TAKING ID OR CALLER ID IS NNOT WORKING. I HAVE TRIED TO FOLLOW THE PROGRAMING IS THE MANUAL. NO SUCCESS. COULD YOU WALK ME THROUGH THE PROPER METHOD TO GET THESE FEASURES? THANKS NANCY

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Hi and welcome to FixYa,

To my understanding and depending on your location and phone provider, 'Caller ID' feature has to be enabled at the telephone provider's system. Even if your phone/hardware is capable but it is not part of your phone subscription/package, then it would not work.

Might you confirm first with your telephone service provider if this is a standard feature or has to be activated. Incidentally, some phone companies charge an extra fee for this service.

Good luck and thank you for using FixYas.

Posted on Feb 17, 2009

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Hi there,

You have to Pay for Caller ID on your landline via BT

Please contact them on: 0800 800 150


Posted on Feb 17, 2009

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Hi there

may i know exactly the phone unit that you have/

thanks

Posted on Feb 17, 2009

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Give me the exact phone model. so that I can find the instructions.

Posted on Feb 17, 2009

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I have tried but have been unable using feature #806 to cancel seeing the time date to seeing what is the number of the incoming call when i try to cancel it gives me invalid code. i have checked with...


Wow. First of all, did CID ever work? If you happen to have a CICS (Compact ICS system) walk to the system and look at the cards in the big tall slots. There will be a CI indication in the upper right side of the card to show that it's caller id (Part number in the center has NT75 in its part).

Start with that first. The installer password is in the installation manual. You can look around this forum to find if anyone has shared that password, but it's beyond the scope of a free forum for me to give out a password that can be used to destroy a system's program.

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http://www.retrevo.com/support/Sony-IT-M602-Telephones-manual/id/751bh629/t/2/

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Does this happen with all calls, or just some? It sounds like an issue with your service provider. Don't just go off of your phone bill, call in and submit a trouble ticket/service call. They might give you the run around, but firm and remind them that you are the customer, and they need to take care of you. Insist that they send a tech out, and have the tech show you that the caller id is working. Also, if you or a friend have one of those caller ID boxes, plug that into the phone jack and call your number from a cell phone. That will show you if you truly have caller ID.

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