HP G85 PAPER JAM ERROR ,but still prints from scanner fine
My G85 just started getting a paper jam error,and constantly does but
there had been no recent jams,but now it will load the paper, feed it almost
all the way through and then draw it back in a little make kind of a
groaning noise then display paper jam clear jam and press enter,but it
will still print from the scanner or even a test page at times just fine but it
doesn't even try to print from the computer without the error
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If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.
Follow the steps for fix HP Printer Carriage Jam
Turn off the printer and open it to see where the paper is stuck.
Manually move the carriage toward the opposite side.
Check the paper path and remove any piece of paper or any other object that is stuck in the path.
For the paper jam you remove the back cover and clean the 4 rubber rollers with alcohol, you can rotate the rollers forward while you clean. For carriage jam you start by cleaning the encoder strip that runs across behind the carriage unit, the clear strip with black bars on it, you can wipe with a Q-tip damp with alcohol. If no help you may need to take apart and clean dried ink off of the service station on the right.
You open the door from the back of the printer (turn the knobs) and the paper can be removed from the back. After removing paper jam, replace the door. It is a long door as wide and the printer, but about 2 1/2" wide.