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Re: Kenmore top loader 25811 Drum is off balance
Check the Vibration damper rods to be sure that... 1. They are there and mount is solid. 2. If they are broken in 1/2. 3. The plastic knuckle mounts are not missing/broken. 4. There is oil in the shock absorber/spring section of the rods.
Also - there are suspension springs on the bottom of the tub that could be broken and/or missing.
Replace/repair as necessary.
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The drum is meant to be wobbly, to a certain degree, you might want to get that looked at, but sounds like you need to replace the spline drive, under the wasing drum, remove the agitator, top deck by the 2 screws under lid and lift, then remove the neck ring it just clips on then the wash drum WILL pull out, then in the center you will see the spline drive housing, it has 3 screws, remove these screws and remove, both parts you can see make up the spline drive, replace and put back together in reverse order
sometimes the agitator gets loose, causing the drum to sway to far all over the place.make sure its tight , remove the softener dispenser (manual nut), then tighten the metal nut that holds the agitator down
yea these things are a mother to get level. And if you get them right, a wood floor will settle under there heavy wieght. I found that after the third releveling . The last time i set all the screw adjusting feet to 35 inch pounds after initial truing. It has been good now for 18 months. One more thing, they have cast ceramic "frames" around the nylon drum that wont take too much abuse. Be sure its level before you cause serious damage.
I had a Fridadaire model and had the same problem. It could be 3 things. 1- the weight came loose that balances the drum. 2- the bracket that is attached to the drum could have cracked. 3. the bearings to the drum have worn out. All of these problems involve taking the washer completely apart. This is big process, but if you have time and patience it worth it.
Is this model belt driven?
I'm suprised the unit was not able to spread a large load around to balance the drum. Maybe some item bunched up and made one side heavy. For a front loader, a proper load is just about all you can cram in there dry. You'll notice when the clothes get wet, they take less space, and when they are spun, there should be lots of room in the middle.
* General tips * Balance the load * Level the machine * Inspect the water pump for a blockage * Inspect the coupling * Inspect the transmission * Adjust the drive belt tension * Check the motor bearings * Check the drum brakes
The above are possibly the general remedies for this problem.But possible if the problem still persists after this, possibly the drum bearings might have been damaged during the previous heavy vibrations.Please do post comments.Will be glad to help you out.Good luck.