Question about Frigidaire FRS26R4A Side by Side Refrigerator

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FRE196AS frigidaire fridge/freezer - fridge freezes everything!

Hi, my fridge/freezer is just over a year old and also just out of warranty :( the fridge part freezes everything regardless of what temperature setting i put it on! If i put it to the lowest temperature, the light goes off and it goes into shut down mode but as soon as I turn it up slightly it goes back to freezing everything!!!!!
Can anyone help me please as Im a strapped for cash single mum and could really do without the added cost of a repair man!!!
many thanks all!

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  • nicola_clear Feb 20, 2009

    Hi the model I have is the FRE196AS, the site would only let me chose the other one - it didnt have my model registered! sorry for the confusion! Basically the freezer part works fine, but the fridge freezes everything! No matter if its a joint of meat or vegetables, it all freezes! I have tried changing the settings but theres no difference, and Iv checked its not by anything hot which might alter the temperature. I really dont know what the problem is, but its just over a year old so surely things shouldnt be going wrong yet? Any help you can give would be greatly appreciated! Best wishes, Nicola.

  • nicola_clear Feb 20, 2009

    Many thanks for that, I will get onto them today!

  • JstBeHonest May 11, 2010

    Nicola, where are you located? That model seems to only sold in Europe. I need more info in order to help you.

  • JstBeHonest May 11, 2010

    Hello...you have two different models listed with the same problem. Can you please clarify what model and what the problem is for each one? Just trying to help.

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Hello Nicola,
I suggest you contact Frigidaire in the UK, and explain the problem to them. I have included their website for you to do so. You can even call them. I checked with Frigidaire in the US and Customer Service tells me your fridge should not be failing at this point. Contact Customer Service and tell them how disappointed you are in the product; explain the issue; and insist they offer assistance to repair it. Frigidaire Customer Service here does not want to lose any customers, and that includes you. Be nice, but firm with them. I hope this helps you in some way. Let me know if I can further assist. Just trying to to help. :)

http://www.frigidaire.co.uk/contact.asp

Posted on Feb 20, 2009

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