Question about IBM Infoprint 1332 Laser Printer

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I think I damaged the drum, is this a recoverable error?

We were having problems with spots showing up on the margin of our prints. When I pulled out the toner cartridge, I noticed a spot on the drum in the area we were getting the spots. I tried wiping the drum. After the first prints came out with gray background, I remembered being told not to touch the drum. Too late! I love my memory (sarcasm). Is this an unrecoverable error and we need a new cartridge or will the drum reset after a while?

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  • jmoellering Feb 20, 2009

    Thank you, 2dcapcom. Our drum seems to have recovered. I also turned off the printer and let the drum discharge overnight. That or your 10 pages seems to have done the trick.



    Jack Moellering

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Try printing 10 test pages and see if it gets at all better by the tenth one, you may need a new printer cartridge though, if you are buying refurbished toner cartridges you get a bad one every once in a while but you can usually return it

Posted on Feb 17, 2009

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A small spot is printing out repeatedly on all my printing, looks like a blemish on the drum. What do I do? (HL-2140)


If there is a blemish or imperfection on the surface of the drum there is very little you can do to resolve this problem "spot" on the page. This is becuase the surface of the drum is covered in a very sensitive organic photo compound.
When the laser hits this surface it effectively reduces a voltage which should attract the toner to it. Becuase the surface of this film is damaged the laser will have no effect on it and hence the toner will be attracted to it every time you print something.
The only solution is to replace the drum I,m afraid.


Feb 18, 2010 | Brother HL 2140 Laser Printer

1 Answer

Black spots are appearing on the left margin of the page. It's only six weeks old, so I don't think it's the cartridge or drum. Is there another solution?


Brother e-mailed me back when I e-mailed them about my similar problem. Here is what was said:Printer Customer Service CAMay 6 Brother Customer: Thank you for taking the time to write us in regards to the colored spots print quality issue that you are experiencing with your HL4070CDW. Brother strongly recommends that customers do not use generic drum units and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brotherlimited warranty does not apply to any problem that is caused by the useof unauthorized third party drum units, toner cartridges or toner. If you are experiencing white or color dots/spots on the printed pages, clean the drum unit: 1. Open the MP (Multipurpose) tray by pulling it toward you and lower itgently. 2. Pull out the MP tray support and unfold the flap. 3. Place 3 sheets of regular plain 20 lb paper in the MP tray or the cleaning sheet sent by Brother. 4. On the control panel, press the following keys one by one - OK, GO, OK. The keys strokes should not have any pauses between them. The display should turn an orange color and a zero should appear on the leftside of the display. 5. Press the DOWN arrow key until 31 appears on the display. Press the OK key. 6. Press the GO key. PLEASE WAIT appears on the display. The machine will pull one sheet from the manual feed tray. 7. DRUM CLEANING COMPLETED will appear on the display once the sheet hasbeen pulled through the machine. 8. Press the GO key again to feed the remaining sheets. 9. When the last sheet has been fed through the machine, press the CANCEL key. 10. From the Ready screen, print a test page by pressing the OK key. a. MACHINE INFO will appear on the display. Press the OK key. b. Press the DOWN arrow key until TEST PRINT appears on the display. Press the OK key. c. When the page has printed, press the CANCEL key to return to the ready screen. 11. Check the sample for dots: a. If the dots disappeared, the issue has been solved. Please keep in mind that the type of media, could introduce paper dust or spec#s that could adhere to the drum surface, contaminating it. b. If the dots still remain continue with the next steps. 12. How many dots do you see? a. If you see 3 or 4 dots in a vertical line (every 75mm or 3 inches), continue to STEP 13. b. If you see 7 or 8 dots in a vertical line (every 62.8mm or 2.5 inches), your toner cartridge has an issue, please replace the proper toner cartridge according to the color of the dots, we Brother strongly recommends that customers do not use generic toner cartridges, or refilltheir Brother toner cartridge. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party toner cartridges. Go to Warranty Options. 13. Press down on the front cover release lever and open the front cover by pulling it towards you. 14. Hold the green handle of the drum unit (labeled 1). Lift the drum unit up and then pull it out until it stops. NOTE: If you cannot pull the drum unit out, make sure that the front cover is fully open. 15. Remove the toner cartridge that is causing the dot, by holding the handle of the cartridge and lifting it up and out of the drum unit. Note: We recommend you place the toner cartridge(s) on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. 16. Once you have removed the toner cartridge, check in the open slot where the toner was installed for dots, smudges or paper spec#s on the drum surface cylinder. 17. If you see something out of the ordinary, please try to gently (do not scrub or use wiping motion, because this may damage the drum), cleanthe drum surface with a cotton swab until the dust or paper powder comesoff. You can spin the Drum in question by rotating it, with the gear located on the bottom left side of the drum. Note: The Drum is photosensitive, DO NOT touch it with your finger, and do not clean the drum with any sharp objects, because this may damage the drum. 18. After gently cleaning the Drum surface, reinstall the toner cartridge you removed. 19. Push the drum unit back into the machine until it clicks into place and close the front door. 20. Print a sample page. If the issue continues the printer may need service. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options. If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below: http://www.brother-usa.com/service/default.aspx We apologize for any inconvenience you may have experienced. Sincerely, Printer Customer Service Brother International Corporation Your opinion matters to us. Click the link below to take a quick survey regarding our email response. http://www.brother-usa.com/Surveys/Survey.aspx?SID=97 Original Message Follows: ------------------------ Email from Ask Us Customer: ======================================================= Sent: 5/4/2009 11:05:45 PMModel: HL-4070CDW Date of purchase = 02/17/2009 Operating System = Mac OS 10.5 Computer type = Apple Brand & Model = Mac Mini Processor speed = 1.83ghz & 2.5gb RAM Connection configuration = (Selected) Network Print Driver = Brother HL-4070CDW series CIUPS Description of issue = My Brother HL-4070CDW is still very new and I've done a few printouts with it. I am noticing color spots on the left. Seems to just be blue. I did a color calibration from the printer's menu, but didn't seem to fix the problem. I posted on fixya.com over here: http://www.fixya.com/support/t2060775-color_spots_left_margin_when_printing_hl Seems someone else is having the same problem too, but with black spots on the left: http://www.fixya.com/support/t2128778-black_spots_appearing_left_margin_page Lastly, here are pictures of the problem: http://twitpic.com/4knub http://twitpic.com/4knr7 Alarm Lights = My Brother HL-4070CDW is still very new and I've done a few printouts with it. I am noticing color spots on the left. Seems to just be blue. I did a color calibration from the printer's menu, but didn't seem to fix the problem. I posted on fixya.com over here: http://www.fixya.com/support/t2060775-color_spots_left_margin_when_printing_hl Seems someone else is having the same problem too, but with black spots on the left: http://www.fixya.com/support/t2128778-black_spots_appearing_left_margin_page Lastly, here are pictures of the problem: http://twitpic.com/4knub http://twitpic.com/4knr7 Date of purchase = 02/17/2009 from Brother USA site

May 01, 2009 | Brother HL-4070CDW Printer

1 Answer

Right side of paper about one inch from margin does not print.


paper size problem - check settings A4 or Letter

Apr 30, 2009 | Printers & Copiers

2 Answers

Problem printing with Dell 3010cn Laser


Check for damage to the fuser located right were the paper exits. damaged fuser can cause lines

Feb 10, 2009 | Dell 3110cn Laser Printer

1 Answer

Dots on the left side margin


This problem comes from drum cartridge, you may try:
1) take out drum cartidge open drum cover clean the surface at leftside(using soft brush) and check drum surface at leftside, there is damage if you see the color surface appear a broken-ring at leftside(the color changed), you have to change new drum cartridge,
2) sometimes cause cartidge clean brush dirty can not do well cleaning job, just clean this parts at leftside well then turning drum a little there is no toner appear at surfac leftside if ok.

Dec 21, 2008 | Brother HL 2140 Laser Printer

1 Answer

Envelope margin error


have you adjusted the page setup on your software?
I'm assuming you're using Word to print a mail merge. yes?

Check that the margins are setup properly in the "word document"
Go undetr file, page setup, and confirm the envelope size is set properly.
Check the page setup in the printing preferences.
File, Print, Printing Preferences.

The printer accepts whatever margins microsoft word tells it to use.

Best wishes

www.techvisitor.com

Oct 20, 2008 | HP Officejet Pro L7580 All-In-One InkJet...

3 Answers

Four dots middle of page


How do I clean white or black spots on printed documents? Description: First make 10 to 15 copies of a blank, white sheet of paper.
If you still see the spots on printed documents after making multiple copies, clean the drum unit as follows:

  1. Remove the drum unit and toner cartridge assembly, and then remove the toner cartridge from the drum unit.
  2. Position the print sample in front of the drum unit so you will know the exact position on the drum that is causing the poor print.
  3. all-ug-19.gif
  4. Turn the black gear on the drum as you check the surface of the OPC drum.
    The OPC drum is photosensitive so do not touch it with your fingers.
  5. all-ug-20.gif
  6. When you find the substance on the drum surface that matches the print sample, gently dab the surface of the OPC drum with a cotton swab that is lightly dampened with isopropyl alcohol.
  7. Note
      • Do not use a scrubbing or wiping motion because this might damage the drum.
        all-ug-21.gif
      • Do not try to clean the surface of the OPC drum with a sharp object, such as a ball-point pen, because this might cause permanent damage to the drum unit.
  8. If the print quality still has not improved you need to install a new drum.

Sep 11, 2008 | Brother MFC 7420 All-In-One Laser Printer

2 Answers

Printing problem


Pull out the color photo conductor unit. If you see lines on any of the green drums replace the color photo conductor unit. You can also get color registration errors if the transfer unit is scrached. my first recomendation is to look at the color pcu unit and replace it if you see any lines on it. Also pull out and inspect the black pcu unit.Let me know what you find.

Jul 07, 2008 | Ricoh Aficio CL2000 Laser Printer

2 Answers

Printer problems


PULL OUT TONER CARTRIDGE SHAKE SIDE TO SIDE AND REINSTALL

Jan 18, 2008 | Brother MFC 9700 All-In-One Laser Printer

1 Answer

Print problem


Stop print before fuser to see if error occurs with print or fusering system?

Make sure you have cleaned carona on drum and returned slider to home position

Check if print ok or if it is just copys?... if just copy clean scanner glass slit

You are using OEM drum and toner arn't you?

There is one last alternative but I won't bother to descibe till I get some more info from you

Dec 29, 2007 | Brother MFC-8840DN (Bundle) All-In-One...

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