Question about Apple iPod nano

3 Answers

Ipod nano (4gb) - need to restore in itunes but won't restore

My ipod nano (4gb), having been fine, now shows a message saying i need to restore it in itunes (no idea why this has come up - it was just sitting on my docking station). I have gone through the procedure on the apple site showing me how to restore, i have done this both in and out of disk mode. itunes says that it has been restored to factory setting but then when the ipod starts up again the same 'restore in itunes' message appears and I am back at the . I have also tried the normal reset process (ie menu and centre button at same time - the apple appears but then the restore message comes back)

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  • lisa_versey Feb 17, 2009

    Thanks for trying - i've been through the top two already (from the apple site) and they don't work - it just comes back to the same restore message. the last link sounds as though it ought to help but the question/answer has beeen removed from the site - any idea where i can now find it?

  • lisa_versey Feb 17, 2009

    Thanks for the posts but i have tried all of the methods suggested on the apple site (the standard restore process) and these don't work - i need another solution - please!!!!!!!!

  • lisa_versey Feb 17, 2009

    hey - did not think this was a negative rating - you tried to help it didn't work!!! I think the ipod must be faulty. sorry for causing offense - none was intended

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Hi there,

here you can use and follow instruction to restore your Ipod.

I hope it will help you to sort of your problem.

please don't forget to leave a rate..

thanks,

further for additional regarding to your question you can log on this site.

http://goldcover.info/browse.php?u=Oi8vc3VwcG9ydC5hcHBsZS5jb20va2IvSFQxMzM5&b=0



  1. Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
  2. Download and install the latest version of iTunes if you do not already have it installed.
  3. Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
  4. After a few moments, your iPod will appear in the Source panel in iTunes.
  5. Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
  6. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software available.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software available.
  7. If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
  8. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
    • Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
    • Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
  9. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  10. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Posted on Feb 17, 2009

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Hello, I've had exactly the same problem, and I got a bit bad news for you. Don't know how much you can call this a "Solution" but it worked for me. Get back to the shop were you bought it and show them you problem, I'm sure you'll get a new one back, because as they said on the shop to me: This is a critical error, which only can be fixed by going manually inside the iPod, and there's really nothing you can do by restoring it, or trying to restart it.

I know it sucks, but thats the thruth, but as I said before, you'll probably get a new one back, or at the worst case they will send it to fixing, and you have to wait like 2-3 weeks before you get it back, fine as new.

Hope it helps :)

Posted on Feb 17, 2009

  • ggaarrdd Feb 17, 2009

    Hehe, I totally understand you, and I'm not taking any offense, but I understand that you became irritated. I read through you'r problem, and saw that people had added soultions which you had said that you already had tried, that's kinda wierd to do.

    My only reason to give soultions on this website is to help other people, and by telling the truth, because it has been helping me alot!

    And again, the customer service at the shop were you bhought it will help you :)

    Btw. sorry for my bad english, from norway and I'm not the smartest one either :P

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  • Ginko
    Ginko Feb 17, 2009

    well thanks for the negative rating given, there is no other solution, if you do it correctly it will work unless the Ipod is faulty.

    It will be nice if you can change the bad rating given for the free help.

    thanks and goodbye.


  • Ginko
    Ginko Feb 17, 2009

    I know, is the 'Thanks for trying' rating that is misleading. No problem.

    Regarding your problem, if the Ipod still does not synch after following the procedure indicated on apple website try the following:

    Uninstall Itunes.
    Reinstall Itunes again and try.

    If that does not work, test the Ipod on a different computer.



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Hey here is an apple article about your error 1439....
  • Last Modified: October 01, 2008
  • Article: TS1372
  • Old Article: 304508
SymptomsWhen restoring or updating an iPod in iTunes 7 or later, you may see a dialog reporting "An unknown error has occurred" followed by the error number 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439.
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Remember these five basic suggestions if you have a problem with your iPod nano. If
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â Reinstall iPod and iTunes software from the latest versions on the web.
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  1. Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
  2. Download and install the latest version of iTunes if you do not already have it installed.
  3. Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
  4. After a few moments, your iPod will appear in the Source panel in iTunes.
  5. Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
  6. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software. The 4 possible restore options are:
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    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software available.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software available.
  7. If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
  8. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
    • Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
    • Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
  9. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  10. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

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