We had the same problem!!! Unless you have a receipt the company will not stand behind their product. You can ship it to their main office and it will be fixed but they'll charge you for the shipping, part and labor -- not worth it. I'll never recommend this stroller to anyone -- it such a cheap brake design for a $700 stroller. Disgusting.
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A bugaboo brake fault can be caused by any one of the three parts that make up the brake system.
1/ The cable and cable adjustment screw. 2/ The brake lever assembly. 3/ The brake shoe assembly.
I've listed the three parts in the order of most likely to cause your brake problem. First I'll give a quick over view of how the brake should work then we'll look at the 3 parts in more detail.
Lifting the brake lever up pulls up on the brake cable, a ratchet in the lever keeps any tension until you press the release button in the centre of the lever. The cable pulls up on a toothed brake shoe and via a connecting axle a matching brake shoe on the other side, these brake shoes engage a set of matching teeth on the inside rims of the rear wheels thus locking the wheels.A spring on the cable side brake shoe disengages the brake shoes when the release button disengages the ratchet in the brake lever.This is a simple system with most parts in plain view so you can see the operation of all parts except the ratchet inside the lever.
1/ The brake cable is the most likely cause of most brake problems.Like all cables they can stretch, stick and snap.If the brake lever seems to work OK but the breaks don't hold very well try adjusting the cable tension by winding out the cable adjustment screw at the bottom of the cable thus taking up any slack and bringing the brake shoes up tighter into the wheel rims.A sticky or broken cable should be obvious by observing the brake action as you pull and release the brake lever.Run some sewing machine or 3 in 1 oil down the inner cable wire if it's sticky. If broken you can make anew cable yourself. You will need a universal bicycle brake cable kit and a solder less nipple. The Bugaboo has an odd double nipple design. Your replacement cable will only have one end the same as the Bugaboo.The other end will be either bare or have the pear style nipple.This you would cut off.Using the old cable as your guide, you cut the new outer cable to 75 cm and fit the ferrules supplied with the kit. The matching nipple will be the top (lever) end of the cable, reuse the old adjuster and slip it on to the bottom end followed by the solder less nipple.Set the nipple 89 cm from its opposite.Depending on the cable and nipple you buy you may need to drill the plastic parts out to ease the fit.If this sounds to complicated just print this out and give it to your local bike shop.
2/ The brake lever assembly is made up of the lever, a release button, a small compression spring and the outer bracket that holds it all on the handle. The bracket also holds the left handle release button.The most common problem is the ratchet fails to hold and this is a safety issue as it can fail quite suddenly!Either the small compression spring has broken (unlikely) the screws holding the assembly loosen (hopefully) or the teeth on the button and outer bracket have worn down (most likely).Try first to tighten the two screws, if that does not help take the two screws out.It's a simple mechanism the button sits inside the lever it can move in and out of the lever but can't turn as it has splines that lock it to the lever.A compression spring pushes the top outer edge of the button against the inner side of the bracket; they both have serrated teeth that lock them together. The raised centre of the button protrudes though the bracket.Pushing on the center of the button disengages the interlocking teeth of the ratchet. The compression spring can be found in most hardware stores, worn ratchet teeth can be reshaped with a rotary modeling tool like the Demel.
3/ If the Brake shoes are the problem it will be obvious,broken expansion springs are easily replaced, stripped threads on the cable adjuster can be sorted at your local bike shop and broken parts either repaired by a plastic welder / bumper repair shop or replaced with parts from a salvaged frame. The most common problem is one shoe engaging before the other. Take the screw out of the connecting shaft of the shoe that engages first adjust shoe to match other side and drill a new screw hole.
I'm the Bugaboo fix it guy but here goes. I'll assume you had no luck with Graco customer service if not check out a Mountain buggy and see if their harness parts are compatible. If so Mountain Buggy do sell them as spare parts and they fit Bugaboo's so may fit your Graco. If that's a no go try a google for YKK and see if they have a local agent. YKK are the largest manufacturer of zips and plastic buckles.
The Buzz you bought was fitted with a safety strap. If you stand at your buggy as though pushing it, on the left side of the handle just below where the top rails turns through 90 degrees towards the buggy, there should be a plastic O of a piece of tight bungee elastic that pulls out and snaps over a pin on the chassis when in the folded position. If this is not there then it has been broken off. I suggest you speak with Dorel UK 01842 763 281 (Mon ? Fri, 8:30 am to 4:30 pm). They are the sole supplier of parts/repair for Quinny in the UK
THe Mountain Buggy is very simple to fold. Level with the footrest, there is a black plastic button (either side), these simply push toward the back of the pram and hey presto! The pram will collapse. To make this as small as possible, keep the front two heels on swivel so that they tuck neatly underneath and the handle bar adjusted to the lowest position.
At the footplate, either side there is a black plastic button. These buttons are pulled up and the pram will collapse. Keep the wheels on swivel mode so that they tuck neatly underneath and then move the handle bar to it's lowest height, then the pram will fit neatly into your boot.
COS THIS IS THE DOUBLE 1, YOU NEED TO TREAT IT LIKE A SINGLE....
IF YOU STAND BEHIND THE BUGGY.... ON MIDDLE QUITE LOW DOWN ON EACH OF THE BUGGIES, THERE SHOULD BE LIKE A LITTLE PLASTIC BIT. APPLY SOME FORCE WITH YOUR FOOT ON EACH OF THOSE UNTILL IT CLICKS IN PLACE...
I will try to explain this best I can without actually having it in front of me. First off, start on one side or the other, doesnt matter which, take the top of your foot and pull up on the metal supports on the bottom of the back side of teh seat. You want to pull up in the center, under where the plastic "step" looking piece is. repeat this on the other side. Then you will push down on the littel lever that sticks out of the right side of the buggy. This releases the lock. Usually, you will then have to pull up again with your foot in the same place as before and push the handles of the stroller forward. The buggy should collapse. You may try some 3-in-1 oil, silicone spray or Pledge furniture pilish on the lever and "joints" to make it fold a little more smoothly.
Under the foot **** there is a bunch of fabric. Take that out pull it over the top of the bar and snap to the side. One the Top there is a piece that is tucked behind the back of the seat at the top. unfold that and snap each side to the side of the stroller where the sun shade is. Then snap the sun shade the outside of those snaps.