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I cannot open attachments virus scanner is currently not availabl

I have Norton Anti Virus. BUT when attaching a word document to my yahoo email when it is scanning it comes up with 'virus scanner is currently not available' why is this doing it? anf HELP please.

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  • cherylwaters Feb 18, 2009

    Now I feel completely useless. The antivus has not expired but I don't now how to Re-instal the antivirus. Ihave clicked on all the Notron Anti virus programme and cannet see where to reinstall. Am I being thick!

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That is probably because a virus had corrupted the Norton Antivirus installed on your computer, or because the antivirus has expired.
Do the following:

  1. Check that Antivirus is not to be renewed
  2. Reinstall the Antivirus.
  3. Contact symantech
Here is the contact page:
Contact us - Symantec Corp.

Posted on Feb 17, 2009

  • Ginko
    Ginko Feb 18, 2009

    Hi,

    To reinstall a norton product you need either the disk or the download.

    If you do not have the disk and not even the download, but you payed your one year licence you can ask Symantech to send you a link to a new download. That would be the best solution.

    Here is norton download page, but the trial version will ask you to pay again in one month.


    Symantec Downloads: Antivirus DownloadHere again symantech contact.

    http://www.symantec.com/en/uk/feedback/c...">Contact us - Symantec Corp.



    If you need an alternative antivirus you can also download avg free:

    AVG Free - Download antivirus


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