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I cannot open attachments virus scanner is currently not availabl

I have Norton Anti Virus. BUT when attaching a word document to my yahoo email when it is scanning it comes up with 'virus scanner is currently not available' why is this doing it? anf HELP please.

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  • cherylwaters Feb 18, 2009

    Now I feel completely useless. The antivus has not expired but I don't now how to Re-instal the antivirus. Ihave clicked on all the Notron Anti virus programme and cannet see where to reinstall. Am I being thick!

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That is probably because a virus had corrupted the Norton Antivirus installed on your computer, or because the antivirus has expired.
Do the following:

  1. Check that Antivirus is not to be renewed
  2. Reinstall the Antivirus.
  3. Contact symantech
Here is the contact page:
Contact us - Symantec Corp.

Posted on Feb 17, 2009

  • Ginko
    Ginko Feb 18, 2009

    Hi,

    To reinstall a norton product you need either the disk or the download.

    If you do not have the disk and not even the download, but you payed your one year licence you can ask Symantech to send you a link to a new download. That would be the best solution.

    Here is norton download page, but the trial version will ask you to pay again in one month.


    Symantec Downloads: Antivirus DownloadHere again symantech contact.

    http://www.symantec.com/en/uk/feedback/c...">Contact us - Symantec Corp.



    If you need an alternative antivirus you can also download avg free:

    AVG Free - Download antivirus


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I am new to Yahoo and I cannot seem to attach anything. It just sits there saying that it needs time. I never had this problem with Comcast. What do I need to do t resolve it?


Yahoo Mail is a Web-based email program that is provided for free by Yahoo.
Anyone can sign up for the service to send and receive emails from friends and family.
Yahoo places restrictions on the size and type of attachments that can be sent and received when using Yahoo Mail.
Any email attachment that contains a virus, is too large or doesn't meet the file type requirements may be blocked by Yahoo.
Virus Scanner

Yahoo Mail scans each attachment that arrives or departs from your inbox with Norton AntiVirus.
If the virus scanning software detects a virus within an attachment, Yahoo will warn you and attempt to clean it.
Yahoo does not promise that every virus will be detected or cleaned by the Norton AntiVirus software.
Only accept attachments from people you know and trust.
Don't attempt to open blocked attachments if it is known to harbor a virus.
Large Attachments
Attachments exceeding 25 megabytes will not attach to an email.
Multiple attachments that exceed 25 megabytes will also be blocked by Yahoo Mail.
Once your attachments reach 25 megabytes, you will no longer be able to add any additional attachments.
If you have many attachments to send that exceed 25 megabytes, send several emails to send all of the attachments.
If you are receiving attachments, let the sender know that you are unable to receive any attachments larger than 25 megabytes.
Slow Connection Speed
It may appear that Yahoo is blocking your attachments if you have a slow dial-up connection because they may never appear to load.
Yahoo isn't actually blocking the attachment, the connection is just very slow.
A 25 megabyte file could take over an hour to download with a 56K dial-up connection.
Your computer may go to sleep or the download may be even slower if you surf the Web while your files upload.
File Type
Only certain file types can be sent using Yahoo Mail.
Yahoo Mail allows you to add audio files, images, HTML files, word processing documents, spreadsheets and many other types of files as attachments.
Some documents are not supported, but you can send unsupported file types by renaming them, including them in a RAR or ZIP archive, creating a Word document with the file, sending the file through Yahoo Messenger or you can upload the file elsewhere and send a link to the file via email.

Sep 25, 2013 | Yahoo Computers & Internet

1 Answer

How to stop norton from preventing me to attach images on yahoomail


Yahoo Mail is a Web-based email program that is provided for free by Yahoo. Anyone can sign up for the service to send and receive emails from friends and family. Yahoo places restrictions on the and type of attachments that can be sent and received when using Yahoo Mail. Any email attachment that contains a virus, is too large or doesn't meet the file type requirements may be blocked by Yahoo.

Virus Scanner b> Yahoo Mail scans each attachment that arrives or departs from your inbox with Norton AntiVirus. If the virus scanning software detects a virus within an attachment, Yahoo will warn you and attempt to clean it. Yahoo does not promise that every virus will be detected or cleaned by the Norton AntiVirus software. Only accept attachments from people you know and trust. Don't attempt to open blocked attachments if it is known to harbor a virus. Large Attachments b> Attachments exceeding 25 megabytes will not attach to an email. Multiple attachments that exceed 25 megabytes will also be blocked by Yahoo Mail. Once your attachments reach 25 megabytes, you will no longer be able to add any additional attachments. If you have many attachments to send that exceed 25 megabytes, send several emails to send all of the attachments. If you are receiving attachments, let the sender know that you are unable to receive any attachments larger than 25 megabytes. Slow Connection Speed b> It may appear that Yahoo is blocking your attachments if you have a slow dial-up connection because they may never appear to load. Yahoo isn't actually blocking the attachment, the connection is just very slow. A 25 megabyte file could take over an hour to download with a 56K dial-up connection. Your computer may go to sleep or the download may be even slower if you surf the Web while your files upload. File Type b> Only certain file types can be sent using Yahoo Mail. Yahoo Mail allows you to add audio files, images, HTML files, word processing documents, spreadsheets and many other types of files as attachments. Some documents are not supported, but you can send unsupported file types by renaming them, including them in a RAR or ZIP archive, creating a Word document with the file, sending the file through Yahoo Messenger or you can upload the file elsewhere and send a link to the file via email.

b>

Mar 27, 2013 | Norton Internet Security 2005...

1 Answer

Hotmail has been compromised


Open that strange attachment in your Hotmail email and your computer may be infected with a virus, a nasty piece of software that may corrupt your computer data, delete files or send your personal information to a hacker. Employ a combination of proactive protection measures and post-virus removal techniques to guard your computer against any viruses hiding in your Hotmail Inbox.

Avoid opening emails from suspicious sources or with unrecognizable text in the "From" or "Subject" headings. And never open attachments that you are not expecting, even if they appear to be from a friend, without first confirming it with the sender to ensure that it is a legitimate attachment. Check the top of the Hotmail page when opening an attachment. MSN Hotmail employs a free virus scanner that scans all attachments when you try to open them. If you try to open an attachment with a Hotmail virus, the website will alert you to the danger. Press "Delete" immediately. Click "Deleted" in the left column of Hotmail after deleting a virus-ridden email. A page showing your deleted emails will appear. Push the "Empty" button at the top of the page to permanently remove all of your deleted emails to prevent accidentally moving the virus back into your Inbox. Run a virus scan on your computer system if you open a strange attachment and suspect that a virus got through the Hotmail scanner. The scanner will identify and remove the virus if it has infected your machine. Virus scanning software is available at a cost from Norton and McAfee, while free alternatives can be downloaded from Avast and AVG. Consult your user manual for scanning procedures, as these vary widely by program. Rather than paying for an antivirus
Download and install at least one of these all free depending on your operating system http://spybot-search-destroy.soft32.com/ Freeware detect and remove a multitude of adware files and modules. http://www.all-freeware.com/details/113090/bitdefender-mobile-security.html Bitdefender Mobile Security Free Download Information: All Freeware is not responsible for freeware you are downloading nor for details provided about the freeware "Bitdefender Mobile Security 1.1.593" listed here, as the developer can modify information without notifying us.

Jan 10, 2013 | Google Chrome

1 Answer

Remove virus from account


1. Open Yahoo Mail. Use your Yahoo! user ID and password to sign in to Yahoo Mail. Open the email message suspected of containing a virus.
2. Find attachments. The attached files are in the header section above the body of the email. The names of the attachments will appear as blue, active hyperlinks, taking on the actual saved file name given by the sender.
3.Initiate automatic virus scanning and cleaning. Look for another link labeled "Scan and Download Attachment" and click it. If this link does not show, you may have to click directly on the attachment's file name. Look for the alert "Scanning attachment for viruses." The alert may appear for less than a second, dependent upon the size of the file; if you miss the brief message it is not important.
4. Wait and read results. After the virus scan completes, if no virus is detected, you will be given the go-ahead to download the attachment. If a virus is detected, Yahoo Mail will try to automatically clean the attachment, and then present the option to download.
Hopefully, it may help to protect your Email account.

Oct 18, 2010 | Yahoo Mail

1 Answer

How to clean the virus infected attachment before downloading it. Norton detected virus in my email attachment, how to clean it


personally i hate norton. its such a pain in the **** and isnt very user friendly. download avg you can get it for free at <A href="http://free.avg.com/us-en/download-free-antivirus">http://free.avg.com/us-en/download-free-antivirus</A>&nbsp;this will automatically do it for you when it finds it. plz rate this answer if it helps you.

Aug 25, 2010 | Yahoo Mail

1 Answer

I cannot open any attachments, how do I fix this?


A Yahoo posting suggests that you disable scanning attachments in your anti virus software.If that fails go back to classic mail Hope this helps. or else http://en.kioskea.net/forum/affich-33677-can-t-download-attachments-on-my-yahoo-email
I had the same problem, which had to do with my anti-virus (Trend Micro). I had to go into Virus Controls; then Protection Against Viruses; click on Settings and uncheck the box that said "Threats in Web mail attachments". Remember, Yahoo uses Norton to download attachments so you can't have two virus protections "running" at the same time.
i think this will help u thanks vote for me

Oct 20, 2009 | Yahoo Mail

1 Answer

2 days ago I tried to open an attachment in an email message and received a message that said "Virus Scanner is Currently Not Available". I now cannot open any attachments in any emails. I don't know what...


I don't know how the problem was fixed, perhaps after performing 2 complete scans on my laptop. I can now open email attachments. Thank you anyway.

Dec 22, 2008 | Computers & Internet

1 Answer

All of my attachments have an error alert saying Virus detected


Go to www.trendmicro.com, and do the free scan Trend Micro's House Call virus, spyware and malware scanner and cleaner. http://housecall.trendmicro.com

If you have anything, remove them. Helpful Free Software below Read On.


FREE SPYWARE
Download Spybot Search & Destroy. Restart computer, then run Spybot to see what spyware comes up, AND DELET IT.

FYI---Virus Protection-- 2 programs of virus protection will conflict with each other and will actually cancel out the protection. SO just download one.

Running Spybot Search & Destroy with EITHER Avast or Avg (great Free virus protection programs ) will keep a computer in good working condition. FREE

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http://www.free-av.com/

FROM MICROSOFT 2009 -Free --Security Essentials
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Pop up Blocker- free
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Spybot - Search & Destroy 1.5.2 -FREE SPYWARE
http://www.download.com/Spybot-Search-De…

Avast- FREE ANTI VIRUS PROGRAM
http://www.avast.com/eng/home-registrati…

AVG- FREE SPYWARE PROGRAM
http://www.free.avg.com

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$ *** KASPERSKY ***
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There are alot of $ anti-virus and Internet security programs out there-ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 , I feel that is the best for your money.

REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR COMPUTERS.!
Good Luck.......

Nov 17, 2008 | Yahoo Mail

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