Question about HP LaserJet CP3505n Printer
When you try print from tray 2 you always get
"13.01.00 JAM IN TRAY 2"
When you pull the tray out to check no paper has made it up in to the printer. Its attempted to pull the top sheet of A4 but its not made it.
If you try and print from tray 1 sometimes it prints but the top left hand corner of the print out is torn and folded over (top right as it comes out of the printer). Sometimes it also jams. The paper can get about 10cm in to the printer and then its pulled to the right and jams.
There is a long set of sensor flags on the bottom of the paper input unit that can get stuck and not move freely. This will cause jams from both trays. Try unplugging the printer, removing the toner cartridges and tray 2. Turn the printer on its back or side. You will see a long, black plastic bar with flags on it that runs the length of the paper input unit. make sure it moves freely.
Posted on Jun 04, 2009
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Posted on Jan 02, 2017
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If job prints from the wrong tray or on the wrong paper or specialty media, this is an indication that the operator panel menu settings do not match the media loaded in the tray.
Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray.
For further assistance, please contact Lexmark Technical Support
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