Question about HP LaserJet CP3505n Printer

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Paper feed problem from both tray 1 & 2

When you try print from tray 2 you always get

"13.01.00 JAM IN TRAY 2"

When you pull the tray out to check no paper has made it up in to the printer. Its attempted to pull the top sheet of A4 but its not made it.

If you try and print from tray 1 sometimes it prints but the top left hand corner of the print out is torn and folded over (top right as it comes out of the printer). Sometimes it also jams. The paper can get about 10cm in to the printer and then its pulled to the right and jams.

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There is a long set of sensor flags on the bottom of the paper input unit that can get stuck and not move freely. This will cause jams from both trays. Try unplugging the printer, removing the toner cartridges and tray 2. Turn the printer on its back or side. You will see a long, black plastic bar with flags on it that runs the length of the paper input unit. make sure it moves freely.

Posted on Jun 04, 2009

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2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
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Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
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Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
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Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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2.
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Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

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Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

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Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

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