Question about HP LaserJet CP3505n Printer
When you try print from tray 2 you always get
"13.01.00 JAM IN TRAY 2"
When you pull the tray out to check no paper has made it up in to the printer. Its attempted to pull the top sheet of A4 but its not made it.
If you try and print from tray 1 sometimes it prints but the top left hand corner of the print out is torn and folded over (top right as it comes out of the printer). Sometimes it also jams. The paper can get about 10cm in to the printer and then its pulled to the right and jams.
There is a long set of sensor flags on the bottom of the paper input unit that can get stuck and not move freely. This will cause jams from both trays. Try unplugging the printer, removing the toner cartridges and tray 2. Turn the printer on its back or side. You will see a long, black plastic bar with flags on it that runs the length of the paper input unit. make sure it moves freely.
Posted on Jun 04, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 20, 2013 | HP LaserJet 4050 Printer
Mar 23, 2013 | HP LaserJet 4350 Printer
If job prints from the wrong tray or on the wrong paper or specialty media, this is an indication that the operator panel menu settings do not match the media loaded in the tray.
Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray.
For further assistance, please contact Lexmark Technical Support
Feb 09, 2012 | Lexmark T644 Laser Printer
Selecting which tray is used for printing
You can select how the printer pulls paper from the trays.
Understanding tray order
When the printer receives a print job, it selects the tray by trying to match the requested paper
type and size with what has been loaded in the trays. Using an "autoselect" process, it searches
all available trays for the paper that satisfies the request, starting with the bottom tray and ending
with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/
Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray
is requested, the job prints from the requested tray.
If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the
Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing
tray 1 operation" on page 47 for more information.
If the search fails, a message appears on the printer control panel display requesting that
you load the correct paper type/size. You can load that paper type/size, or you can override
the request by selecting a different type/size at the printer control panel.
If a tray runs out of paper during a print job, the printer automatically switches to any tray that
contains the same paper type/size.
The autoselect process changes somewhat if you customize tray 1 operation (as explained in
"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !
Jan 08, 2011 | Computers & Internet
Jul 07, 2010 | HP Deskjet D4160 InkJet Photo Printer
Apr 21, 2010 | Epson Aculaser C1100 Printer
Jun 18, 2008 | HP PSC 1315 All-In-One InkJet Printer
574 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: