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If you can get legible sensible text from a DOS prompt but not through windows I would suggest that your driver is corrupted or you are using a version of windows where the printer port driver is corrupted. Either way it seems that your issue is software not hardware. You could confirm this by installing the unit on a different computer and trying to print from that. If everything works on another PC then yours has the problem, if it doesn't work - then the printer is not compatible with windows.