Question about DISH Network ViP622 DVR DTV Receiver / 180-Hours Video Recorder

22 Answers

My Dish Network Receiver VIP622 is constantly rebooting. The coaxial cables are RG6 brand new, there is no short on the line. I also have tried feeding it with clean power from a Uninterrupted Power Supply unit and the result is the same. I have also tried unplugging every single cable except the power and the S-Video cable without any change.

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  • fixya_com238 Feb 17, 2009

    I own the equipment and because of my current location, sending the unit back and waiting for its return is an inconvenience. Is there any instructions a local tech guy can follow or something he can replace so I can avoid sending this unit back?

    After reading all the complains about this same problem unit I regret not buying a 722 :(instead

  • fixya_com238 Feb 17, 2009

    Forgot to say that from time to time the unit is able to boot and I can even watch previous recordings as long as I don't try to mess up with any serious stuff (like using signal meters, etc). Also, I confirmed this is not a heating issue as I removed the cover and turned on the AC to the lowest temperature and the unit was rebooting like always.

  • fixya_com238 Feb 17, 2009

    This problem first started when I moved to another building and left the antenna behind. I plugged in the receiver without any satellite cables just to watch previously recorded programs and it would reboot on its own after the program was finished and while trying to acquire a signal.

    The problem disappeared for some time after I got my new satellite dish installed. Today I was showing the equipment to a friend and he noticed my access card is different than his, so I pulled it out showed it to him, pulled it in and right there the reboots came back to life and haven't stopped.

  • fixya_com238 Feb 17, 2009

    Thanks leethedeuce for your comment. I did research the VIP622 before buying it and found nothing but praise about the unit. Unfortunately you would never know about some problems unless you are a very active regular in a related forum or community and the reboot problem I am experiencing is an example of those.

  • fixya_com238 Feb 17, 2009

    The guy at the end of this thread is saying there are some steps to follow to do the required internal repair of the unit. I would really appreciate if someone could point me where to go to get those specific steps:
    http://www.fixya.com/support/t716253-dis...

  • fixya_com238 Feb 17, 2009

    bunnydawg:
    It doesn't look like there is a battery on the board of the VIP622. I even looked underneath the power supply.

  • fixya_com238 Feb 17, 2009

    Dipu007:
    Hehe, I guess you didn't read my posts explaining all the things I have already tried.

    Is there some way to see all the answers/solutions posted without having to submit a comment every time?

  • fixya_com238 Feb 17, 2009

    jyackle5:
    It is definitely rebooting. When it happens you can hear the fan spinning all the way to the max speed, also it interrupts whatever I am doing at the moment (if I got lucky I got it to boot during that try). Thank you for your suggestion.

  • fixya_com238 Feb 17, 2009

    jyackle5:
    Right now I'm in the Caribbean. Yes, yes, I know I'm not supposed to receive Dish Network programming outside USA but I didn't want to miss my favorite series just because I'm visiting my family, so I brought my receiver with me and plugged it to a big (6 feet) satellite dish.

    Anyway, no snow here, now signal obstructions at all, blue sky, sunny days almost the whole year. Signal quality is at least 70% on the weakest transponders and around 90% most of the others.

  • fixya_com238 Feb 17, 2009

    bunnydawg:
    Regarding the switch test, I tried that earlier and it rebooted while in the middle of the process.

  • fixya_com238 Feb 17, 2009

    dealt_soul:
    It's not pirated, it's a never-opened-before-this VIP622 and I can say it has never been exposed to high temperatures, excessive humidity or tobacco or any other harmful stuff. Always behind a surge protector and Uninterrupted Power Supply. I really don't get why it started failing right after I moved.

  • fixya_com238 Feb 17, 2009

    Fossildude:
    Thanks for your suggestion. I mentioned I tune the AC all the way down (as in lower the temperature of the room to the minimum) without any different results.

    How do you do the master reset? Is it the Menu-6-3-Themes-Browse-Tv/Video sequence? If so, already did that, no change.

  • fixya_com238 Feb 17, 2009

    Benimur:
    Thank you for your reply, I tested the polarity of the AC outlet and it is correct and it is grounded. I also tried another source (a power inverter) and the result is the same.

  • fixya_com238 Feb 17, 2009

    ginko:

    Thanks a lot for your advice. I guess I will have a local tech take a look at it and pray he wont make it worse. It costs about $100 to send something this big from here to USA and I am not returning to USA for at least 3-4 more months.

  • fixya_com238 Feb 17, 2009

    I have confirmed there is nothing wrong at all with the hardware in my receiver, it is a either a software problem or a malfunction with the hard drive. I unplugged the SATA connector from that goes from the hard drive to the mainboard and the unit booted and never rebooted. I was able to perform diagnostics, check signal meters, do the scan switch procedure. The unit never rebooted while the SATA drive was unplugged.

    I will reconnect the SATA connector and try to force a format of the internal hard drive and see what happens. I will report back about this.

  • fixya_com238 Feb 17, 2009

    fixer1950:

    Thanks for the tip but thats not a problem at all. With a 6 feet dish I have no issues getting a very strong signal.

    Back to the main topic. I plugged the hard drive to my computer and wipe it out. Plugged it back to my receiver and it detected it was "corrupted" and formatted it. It worked perfectly for about 8 mins and then back to the restarts.

    So it seems IT IS a power issue after all. Looks like the receiver is not getting enough juice to supply power to all the components.

    As a test, I'm feeding power to the hard drive from my computer's PSU and the receiver hasn't restarted for more than 1 hour and I did all the stuff I did before to try and get it to reboot.

    I will report back later tonight.

  • fixya_com238 Feb 18, 2009

    techie2050:
    Thank you for your suggestion. It is not about being greedy or not wanting to pay a repairman so please don't jump to conclusions. If there was a decent repairman here, one that I could trust fix the equipment without making it worse, it would have been already repaired. I know it is difficult to believe but trust me on this, been there, done that.

    ---------------------

    Anyway, I bought the VIP722 and I'm going to send this one back to DishNetwork and sell it on eBay as soon as it is repaired.

    Thank you all for your suggestions, specially the ones who really read through all the comments to truly understand the problem.

  • fixya_com238 Feb 18, 2009

    Sending it back to DishNetwork.

  • dalibor skrbin
    dalibor skrbin May 11, 2010

    You must ask someone who know electronic and
    software computers or go to the forum.

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You have a bad reciver sorry call dish network they should replace free of charge good luck

Posted on Feb 17, 2009

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Mine did it and i had to unplug it but i lost all of my programing with it

Posted on Feb 18, 2009

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Honestly, dish network has figured your location out and is sending signals to shut down recievers but it turns back on. thus your rebooting problem occurs. Since you bought the reciever in the us and brought it out. they are undergoing investigations of piraters of this certain thing. common its homeland security at every level of technology.

Posted on Feb 17, 2009

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  • 121 Answers

You must ask someone who know electronic and
software.Or go on the forum.

Posted on Feb 17, 2009

  • dalibor skrbin
    dalibor skrbin Feb 17, 2009

    try turn dish to catch good signal,it is possibly bad signal.

  • dalibor skrbin
    dalibor skrbin Feb 17, 2009

    it maybe bad signal,try to turn dish to catch good signal

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Your unit is overheating and shutting down. Either the thermal sensor is bad, or the heatsink has become disconnected from the processor board. It is hot down there, so the ambient temp now has taken it over the threshhold.
As a temporary fix - put a fan directly on the unit and see if it stays on longer.
Or if it is enclosed in a cabinet - remove it and let it stand in a cool area.
Definately an overheating issue. Find a way to cool it down. Take it apart and clean thouroughly the heatsinks and fans.

Thanks for using FixYa - a FixYa rating is appreciated!!

Posted on Feb 17, 2009

  • blueextc3221
    blueextc3221 Feb 17, 2009

    The power supply has a thermal protection shutdown as well.... however opening that and repairing is a skillset which you may or may not have. Discharging of the capacitors must be done properly to avoid a potentially lethal shock.

    Replace the powersupply as a whole if there is any question that you can do the repair.

    Thanks!!

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Just so you are aware Dish is in the middle of a card swap, that should be done soon, also your old receiver may no longer be able to communicate with the downlading of the firmware and software updates.

Posted on Feb 17, 2009

  • George Bill
    George Bill Feb 17, 2009

    Just so you know, they are moving all the premium stuff to the 61, you need a 2nd sat dish now. You may not realise that where you are. so if you do have a legal "sub", you aren't going to get them from the 119,and 110

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If you're in the Carbbean, you might just be too far from the satellite to receive a proper signal. Your angle will also be different. When the receivers are set up, they use coordinates based on where they are designed to work from. If you normally set it for 32 degrees up in the southern sky, in New York, you would need to compensate for the different latitude in the Caribbean. You could need to set it for 45, 60 or whatever it takes to aim it at the satellite. You're shooting for a little dot in outer space.

Posted on Feb 17, 2009

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  • 416 Answers

For mine receiver the reason was bad DPP44 switch:
http://sadoun.com/Sat/Products/Dishnetwork/Switches/DPP44-switch.htm
It can be inside or outside. You need to check it
Good Luck

Posted on Feb 17, 2009

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  • 265 Answers

Hi there,

can i suggest unpluging all cables,

then turning back on but keeping you finger on the power button, this should reset your system,

If this product is out of warrenty, i suggest taking the top cover off and checking the power running through it using a amp meter, this way you will find out were it is shorting inside :)

Hope this helps matey

Posted on Feb 17, 2009

  • Alex Keen Feb 17, 2009

    I suggest buying a new one.

    Then try repairing your one and selling it on :)


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Hi,
If the reciever is rebooting continuosly there is some issue with the power supply assembly of it or you once replace the connector svidio cable and please check whether you are using the 7 pin cable or 4 pin cable.
If then issue is not resolved kndly contact your hardware vender and the power chip willl be replaced.

Posted on Feb 17, 2009

  • Gyanendra Kumar Feb 17, 2009

    hi,
    If after reconnecting also the issue persists the the issue with the SATA cable and need to be replaced.



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If you already did master reset and removed all cables, and the unit keeps restarting , then you have a defective receiver.

The unit must be taken apart and inspected to find blown components, leaking capacitors or bad solder joints at sight.

If nothing is found it must be tested , starting from testing the power board components.

Check also that you do not have a stuck On button, that also happens.

The best thing to do is finding a local electronic repairer that can have a look at the receiver. This kind of job are not expensive in there.



ViP612/622/722 DVR Support Forum
If you understand DISH Network cabling GIH

Posted on Feb 17, 2009

  • Ginko
    Ginko Feb 17, 2009

    I do not think a good local technician will make it worse. If the Vip is restarting itself that is probably a short , not even a blown component.

    Unless he has to troubleshoot a faulty IC, shorts and blown capacitors are quite easy to locate.

    Good luck.


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  • 1,226 Answers

Hello,

All experts who cater you problems are pretty good, however there is a limitation in every human specially diagnosing things not at hand. in this case only good advices will work on this matter however it does not solve the issue. There advices that you send back the unit to the vendor is very good.
Thank you for using fixya!

Remember!
We always help and answer your next question even in free forum.

melnavz


Posted on Feb 17, 2009

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Hi and welcome to FixYa,

Almost always on this particular model, it is a firmware/software glitch triggered by hardware issue. A few other ideas you may want to consider:

  • is the AC plug using an adapter to fit local electrical code (round, flat, 3prong), if yes try without by changing the plug itself;
  • the UPS itself may be contributing, it is not supplying pure Sine wave;
  • instead of the UPS you may want to consider straight if similar voltage or just a step down/isolation transformer ;
  • try reversing the AC plug;
  • line AC component on the cable ground;
  • ground loop, common ground of the receiver and the dish, cable, TV, home theater;
  • is the supply voltage of the injector power supply to specs of the LNA/LNB (attached to the dish);
  • cleaning the access car contact pins.
Offhand I am tempted to think that is has nothing to do with operating outside of regulation footprint, temperature but more of an electrical (supply) issue.

Would appreciate updates on any developments (or even the lack of). Good luck and thank you for using FixYa.

Posted on Feb 17, 2009

  • Louie  Role
    Louie Role Feb 17, 2009

    Try the 'soft reset' by holding down the front panel power button for a couple of seconds as opposed to a "hard reset" which is unplugging from the mains for an extended period of time. After any reset, pls run the check switch again.

  • Louie  Role
    Louie Role Feb 17, 2009

    Interesting development. Curious about the hard drive since your 3rd post 'I can even watch previous recordings' which were recorded in the HD.

    Would look forward to your further updates and appreciate the sharing of information.


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  • 544 Answers

Hi there,


try to call the customer assistant of your unit to fix it and ask them to send you a technician to deal with it if it is still on warranty time they will going to change your receiver.
don't try to erase some archive data or reboot the unit because it is not advisable it may cause an additional problem to you.
because sometime the hard drives aren't recognized and what to be re-formatted. Re-booting the DVR usually cures this problem.

hope i gave a you some idea how to deal your receiver.

thanks..


Posted on Feb 17, 2009

  • Mark Milan silaran
    Mark Milan silaran Feb 17, 2009

    hi there,



    we already tried some proposed to do fix your unit and i guess it is still unsolved..



    i think your unit have a hardware problem and the only can fix that in your place is a technician try to ask some of your friends if they have know who can fix and open your unit...



    but if arranging your unit will cost you much i prefer to advice you to buy a new one with a good model unit.



    thanks,



  • Mark Milan silaran
    Mark Milan silaran Feb 17, 2009

    hello there again,



    in your situation i suggest you to get a new one of you receiver.



    because if you will going to fix it will going to cost you much so better change it than fix with no sure.



    as you can see we already try to solved the problem and gave some ideas but we already tried and still it has the same and no changes the problem now of your receiver is in the hardware so better get a technician and ask how much will cost or buy a new one.



    hope this one will help you decide about your problem.



    thanks,

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Hi there! thanks for using Fixya.com!

I think you already tried your best in troubleshooting. Now, let's do the basic, maybe your receiver is getting too hot? Try to separate the receiver onto its own level on the tv stand. Or you may try to master reset the receiver. Good luck!

Posted on Feb 17, 2009

  • Dennis Jambalos
    Dennis Jambalos Feb 18, 2009

    hey there again!



    The best way that I can see if still you cannot upgrade the firmware. You need to reprogram it, just bring along your dish network receiver to your technician or dealer to do the job!



    Regards!

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  • 296 Answers

Point blank. Its the onboard flash chip. It needs to be reflashed. There no point in trying to get the flash programs, and cables, because its costs the same as another unit if not more. The only way it would be worth it is if your using pirated flash and card.

Posted on Feb 17, 2009

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  • James Bradburn
    James Bradburn Feb 17, 2009

    If it is under warrenty or rented the Dish network can fix and flash remotely. If not they will replace it.

  • James Bradburn
    James Bradburn Feb 17, 2009

    And if you took it out of country then more than likely your card and unit has been zapped. They have 3 measures of security. Level 1 disable the programing on the card. Level 2 disable the unit. Level 3 Unit kill, which will render the unit worthless permantly.

  • James Bradburn
    James Bradburn Feb 17, 2009

    Like I said you took it out of country. Then being that was a big move, and Dish Network cant pin point the location of each unit and it is not at the same position or anywhere near, then they could have disabled it function. That can be verified with the company.

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Are you sure it is rebuting not looking for a signal. I install Dish network all the time. It sounds like it is looking for a signal. You need to make sure the signal is at 85% or better or it will look for a signal all the time. Also is the phone line pluged in on the back that can do some problems because it sends info to dish for updates in your area. You do not need it hookedup unless you buy pay per view shows. I would look at the signal first. Also make sure there is nothing blocking the dish like a building or thick trees. That will block the signal coming in to the dish. You need a claer view from the dish to the sky where it is pointed. I do not think the reciver is bad just the signal.

If you have any questions fill free to ask and I will try to awnser them as you post.

Good Luck

Posted on Feb 17, 2009

  • Jyackle5
    Jyackle5 Feb 17, 2009

    Also wher about do you live. If you live where it snows the snow can pile up on the dish and block the signal where it will try to reboot.

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  • 2,110 Answers

Tryother power outlets, unplugg, hard reset.

Posted on Feb 17, 2009

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If there is a battery on that board... remove it as well as unplugging the unit for about ten minutes... reinstall the battery and power it up

Posted on Feb 17, 2009

  • Roberta Smith
    Roberta Smith Feb 17, 2009

    only other thing i have found is to do a cold boot... unplug the power for one minute and restart it.... also if there is power to the lnb/switch you need to unplug that as well

  • Roberta Smith
    Roberta Smith Feb 17, 2009

    Here is a procedure to try and get your current unit running again. Unplug both of the dish input cables from the back of the unit. Then unplug the power for a few minutes and plug it back in. When it comes back up, run a check switch test, which of course will fail since there are no dish connections. This will clear out the switch matrix in the receiver. Unplug the power again and reconnect the dish input cables. Plug the receiver back into power. When it comes back, run another check switch test, which should work. This procedure will often correct problems with not getting a good signal which in turn can cause reboots.

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It would be wise to just purchase a replacement and then either send the unit in for repair, and then sell it, or just take the loss. Unfortunately some lessons have to be learned. From now on I highly recommend researching products before you by. A must in this day and age. If you need any further assistance let me know. Also please take a moment to accept and rate my solution accordingly.
Thank you,
Lee

Posted on Feb 17, 2009

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  • 126 Answers

The problem is deep inside. There can be 2 problems pls check both

  • your recievers internal chip has got short circuited and can be only repaired by changing the chip . pls let it should be done by a authorised personnel.
  • or chip has been covered with the layer of dust.Open the the reciever console with no power plug inserted . Clean all dust inside it and then try to start it
pls rate me
thnkyou for using fixya
have a nice day.

Posted on Feb 17, 2009

  • 5 more comments 
  • vishal garg
    vishal garg Feb 17, 2009

    You have already completed all the main steps to try this on your own.
    Your receiver is going to need internal repair. you can contact a local repair
    service by using our Repair Service search engine on this site
    hope this will help you


  • vishal garg
    vishal garg Feb 17, 2009

    You have already completed all the main steps to try this on your own.
    Your receiver is going to need internal repair. you can contact a local repair
    service by using our Repair Service search engine on this site

  • vishal garg
    vishal garg Feb 17, 2009

    You have already completed all the main steps to try this on your own.
    Your receiver is going to need internal repair. you can contact a local repair
    service by using our Repair Service search engine on this site

  • vishal garg
    vishal garg Feb 17, 2009

    here is the manual for your reciever hope this will help you
    thankyou for using fixya


  • vishal garg
    vishal garg Feb 17, 2009

    sorry they deleted the manual from that page but i will give you another link

  • vishal garg
    vishal garg Feb 17, 2009

    this is the hardware problem pls dont try it yourself(for your safety). you may injure yourself and people around you many people have got this problem its afactory defect go to nearby repairing shop & let them fix your problem safely
    pls pls dont try it we want safety of our fixya customers


  • vishal garg
    vishal garg Feb 18, 2009

    dont be greedy just call any repairman and fix it there is nothing in it that you are going deep inside the reciever. it seems like you dont want to repair it. As if you wanted to repair you have called up a repair man. leave all this i am telling you just call a repair man

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  • 1,847 Answers

This is issue with the chipset (hardware issue), need to take it to service center.

Posted on Feb 17, 2009

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1 Answer

The second TV on my ViP622 receiver has some audio static. Is there a solution for this?


If this is a new devopment the receiver may be faulty. Try disconnecting the TV 2 line from the back of the receiver and connecting it to TV1 if it has a coax input and place on TV2 channel. If all is clear the issue is in the cabling or hardware and will require a tech visit. Thanks for using Fix Ya.

Feb 06, 2010 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Annoying total green screen on dish network.


mtanner55,

Normally when the receiver is stuck in a certain mode, it will reboot. From your post, it sounds like this is what is happening. Have your tried to unplug the receiver from the electrical outlet for 10 seconds? This will generally take care of minor problems that may be developing. If it continues to occur, we may need to replace the receiver. I hope this helps.

Ray Calo
DISH Network

Jan 21, 2010 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Vip 622 rebooting. receiver works when just plugged in,once satellite cables attached, will work for a while then reboots. Can get it going again if take satellite cables off then put them back on. But if...


this problem occurs when the ground on the Dish is not properly connected. What is happening is the cables from the dish are backfeeding voltage and grounding out your rec. Now there could be a possiblity that it could be the rec. however if it stays powered on with the sat in cables discon. then it defintley sounds like a grounding issue.

Oct 20, 2009 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Connect a Dish VIP622 to a DVD/VCR


Hi piautewith the VIP622 receiver connecting to your DVD/VCR player you will need theinput/output jacks. To setup recordings to your VCR/DVD player, you will want torun from receiver output to VCR/DVD input and from VCR/DVD output to TV input. Thefan on the VIP622 receiver is just like the fan in a computer tower. Even ifthe receiver is off the fan will still run to keep unit the right temperature foryour DVR receiver. MikeHouston of DISH Network

Oct 18, 2009 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Satellite signal "lost" after digital changeover


RG6 is the standard, as opposed to RG59 cable. The new cable would not cause the problem to start or continue.

Who was the tech who came out to your home? A Dish Network tech? And left the site with it still not working?

Resetting, unplugging the receiver, and having all those parts replaced... yeah that almost sums up everything that could be done with the exception of replacing the receiver itself.

It's rediculous that you have been dealing with this problem THAT long. Call Dish Network, give them a recap, and tell them your going to cancel and go with DirecTV if they don't fix the problem. Then speak to a supervisor if you get a rep that doesn't seem to care.

All else fails, go Direct. Better customer service, more HD.... that's what I have!

Jun 14, 2009 | DISH Network 311 DTV Receiver

1 Answer

TV ''Dish'' not working on second TV


check sat in cable, if cracks or breaks in line can cause sfss. also on back of receiver you want to make sure that sat in cable has a little copper wire sticking straight up and that its getting a good connection on the back of the receiver.

Apr 23, 2009 | RCA DISH Network(r) 311 Satellite System

3 Answers

Dish VIP 622 constantly resetting


Hi,
I suspect that there is either a problem with the LNB or the cable. Make sure you have not accidentally got a strand of the braid touching the inner core.

Maybe try a short length of pre-made cable with the LNB off the dish.

Thanks

Apr 03, 2009 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Dish VIP 622 constantly resetting


You have already completed all the main steps to try this on your own. Your receiver is going to need internal repair. You can use our premium service for step by step instruction or you can contact a local repair service by using our Repair Service search engine on this site.

Jun 28, 2008 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Wavy lines and jogging TV picture


it could be any of the things you listed, the coaxial output on the dvr, where it says channels 3-4 out, the cable , or the coaxial input port on your tv. the dvd player is probably hooked up with rca cables (red white and yellow) so the reason you dont have the issue with it is because its on a different port, one solution would be to hook your receiver up to the tv using this kind of cable, this would also get you stereo sound, you would then watch dish network programming on a video input channel,
if you want to narrow the problem down, i would suggest hooking a vcr up with the cable thats connected to 3-4 out, play a tape and see if the issue continues, if not the issue is with the dvr, if so try a different coax cable, if this resolves the issue, the issue was the cable, if not unfortunately the issue is your tv

Feb 20, 2008 | DISH Network DVR-625 DTV Receiver /...

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