Question about Maytag Neptune MAH5500B Front Load Washer

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Strong electrical smell with smoke coming out

7 or 8 year old Neptune front load - smelled strong electrical odor from basement and opened door after final spin cycle and some smoke came out. I'm assuming something fairly major is it even worth having it looked at?

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  • Earthtone Feb 25, 2009

    I have a rubber/electric smell and had some smoke but saw no burnt parts inside. Wires, board and motor were clean.

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Check the lower motor control board. See www.neptunehelp.com for disassembly pictures. It is possible you will need to replace the motor control board and motor if you have the original one as Maytag has redesigned these two components due to reliability issues. The new motor conversion kit is part # 12002039.

If there are any burnt components on this board then it will have to be replaced. There is also a 10 amp fusesoldered to the board. if this fuse blows the tub will not move anymore and the motor control board / motor will have to be replaced.

Have you noticed your Neptune's spin cycle getting loud? If so, the seal kit and bearings need to be replaced. See www.neptunebearing.com for more info on the special bearing tool kit you can rent that includes use of a DVD that shows you how to disassemble Neptune, replace bearings and install the seal kit.

Posted on Feb 18, 2009

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