Question about Navarre 123 Copy Dvd Gold for PC

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Unable to burn DVD, unable to access the video_TS.ifo

Everytime I go to make a copy of a dvd I get this msg does not matter what DVD

"unable to burn dvd, unable to access the video_ts.ifo "

The video_ts.ifo file has been created on the hard drive but will not allow burning from within the 123copy dvd program.

Any ideas what is causing this and how to solve?

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  • Anonymous Apr 05, 2009

    unable 2 burn dvd

  • Anonymous Apr 15, 2009

    Same as mentioned

  • cmystar1 Apr 26, 2009

    Everytime I go to make a copy of a dvd I get this msg does not matter what DVD

    "unable to burn dvd, unable to access the video_ts.ifo "

    The video_ts.ifo file has been created on the hard drive but will not allow burning from within the 123copy dvd program.

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1 Answer

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  • 14 Answers

Hope This Helps!!! Please Rate my Response!!! Thanks!!! 
ROGER
In order for me to better assist you, I will need a copy of your 123 product’s “Log Files”. Below you will find Instructions to assist you in locating these log files for both windows Vista, and Windows XP. I will also need you to include your License ID and/or Customer ID, your version number, and the name of the movie you are trying to copy. 
You may reply to this email with the log files or send them to techsupport@123copydvd.com.

WINDOWS VITSA INSTRUCTIONS:
1. Click start, and click the “Computer” button. 
2. Once in my computer, double click on the “Local Disk C:” icon, and click on the “Users” folder
3. Double click your User name
4. Once inside the folder, click the “Organize” button in the upper right hand corner of the screen.
5. Click “Folder and Search Options”, and move select the “View” tab.
6. Scroll down to the “Hidden Folder’s” file, and select the “Show Hidden Folders and Files” button. Click “Apply” and “OK”
7. Now you will be to see the “AppData” folder, double click that folder.
8. Once there double click the “Local” folder, then the “Virtual Store Folder”, “Program Files”, “123 Copy DVD”, and finally “Log”.
9. Attach to email, and email it to techsupport@123copydvd.com.


WINDOWS XP INSTRUCTIONS:

1. Click start, and click the “My Computer” button. 
2. Once in my computer, double click on the “Local Disk C:” icon, and click on the “Program Files” folder.
3. Once inside the folder, specific to your program (Example: 123Movies2PSP or 123CopyDVD)
4. Attach to email, and email it to techsupport@123copydvd.com. Follow Each and Every Step!!! 

Posted on Mar 13, 2009

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