Question about GE WBSR3140DW Top Load Washer

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Washer fills but won't drain or rinse; low humming noise

My wife put two large sheep's wool car seat covers into machine, let 'er rip and everything went south from there. By the time I got there, everything had shut down. We pulled 20 gallons of water out of tub, then about 10 pounds of free wool that had shed from seats she probably should have hand washed. Not that I'm blaming her! Could I have wool jammed somewhere it shouldn't be? Is there a way to try re-setting? Thanks!

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Ouch, sounds like a mess.
Let me see if I can help. The washer will need to be cleaned out completely. To do this you will need to dissassemble the machine. First clear the tub of any remaining debris. Then get a flat blade screwdriver and you will be sliding it into the front top panel of the washer. There is two clips that hold the front on. They are located about 4 inches from each side. To find them slide your screwdriver into the slot in the top of the front panel of the washer. Start on the left at the edge and slowly slide it to the right until you bump against the clip. Once you have found the clip push your screwdriver straight into it and pull from the side of the panel and the left side will pop out. Repeat on the right side and the panel will be loose and just lean if forward and lift off. Next you will need to remove the 2 screw that hold the top down. You will see them once the front panel is removed. Once the top us off you will remove the plastic ring around the tub. It just clips around the main tub. Then pull the top of the agitator off. Inside you will see a screw, remove and lift the agitater off. This is very hard to pull off. Once off you will need to remove a large nut that holds the spin basket down. Remove the nut and then lift the spin basket out. you will see the drain hole and probably lots of debris. Clear all debris and reassemble. Then under the tub you will see an electric pump. You will have to remove the hoses and clean out the pump and hoses. Then after that replace the front panel and pull the machine out. You will now need to remove the drain hose and clean it out. It is held on by another 1/4 inch screw once remove you can just pull the drain hose off. Make sure it is clear and then you may want to check the drain in the wall to make sure you have not glogged it. If the wall drain is clogged you machine will pump all the water out onto your floor and then you have a major problem. I hope this will help you. I know this is a large job, and it may require some professional help. This job would cost as followed from my repair center.
$49.95 Home service fee
$60.00 labor.
plus any parts that may have been damaged. pump for example. You should not pay over $110.00 total for labot and home service fee for this job. If someone asks for more money, they are only trying to get you to replace the machine. Good luck and try to hand wash those rugs from now on.
Michael Anderson
Anderson Appliance
(865)945-3808

Posted on Feb 17, 2009

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