Question about Dell Photo 964 All-In-One InkJet Printer

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Distorted printed documents

I have a Dell Photo All in One 964 printer. It is just over a year old. I primarily use it for printing documents from Word, Excel, internet sites - for home computer. It has recently begun to print documents with every 3rd or 4th lines printed split and slanted horizontally. Doesn't look very good for my son's school papers. Somewhat unreadable for those lines. Any suggestions?
Also, the printer makes an awful noise as it begins to feed the paper.

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Try this steps first and these steps first :

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Feb 17, 2009

  • Anand Kumar
    Anand Kumar Feb 17, 2009

    And then try to clean the cartridges :
    # Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
    # Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
    # Continue doing this until it looks clean.
    # Then dab the cartridge on the towel to make sure the ink is flowing.
    # Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

    1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
    2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

    # Reinstall the cartridges, making sure you snap them correctly into the printer.


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