Question about Philips SA6025 Digital Media Player

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Phillips gogear 6025 is not recognize by computer, code 28

My computer use windows xp sp2.
i have a mp4 philips gogear sa6025, when i tried to plug to my computer it only show that device has a problem and can't install. i tried through control panel, but it shows that problem is a code 28.
i know code 28 is when computer doesnt have the proper drivers for the device, but i already tried updating the device manager that came in the installation cd and checked philips online support, but still cant find the proper driver to allow the mp4 to work on my computer.

Please, help!!!!

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  • Anonymous Apr 28, 2009

    please give me solution

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  • Master
  • 8,596 Answers

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Mar 20, 2009

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Posted on Jan 02, 2017

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