Question about Sony Grand WEGA KDP-65XBR2 65" Rear Projection Television

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No Picture on KDP65XBR2

Our Sony KDP 65BR2 65" Digital HD Projection TV had curved lines on the black screen for months. It then began to turn blue after a few seconds and turn off. At first you could just turn it back on. Then it got to where you had to unplug it to get to come on and it would repeat the blue screen a couple of times before it would stay on. This went on for several months. Then when this happened we would have to unplug it several times before it would stay on. The last time we turned it on was the end. Nothing will help it turn on anymore.

Is there a solution? If we need a part what is the part number and can anyone install it or does it take a technician. We live in a remore area and it is hard to get a service man to come out here. I have called several places and no one will.

Incidentially this was purchased from Circuit City and had an extended warranty. Had being the operative word.

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You have a shorted blue CRT (picture tube) the lines you saw are called retrace lines and when you can see them, there's either a mis-adjustment of the screen settings to the CRTs or a circuit malfunction or in your case, a bad picture tube. If your TV's serial number starts off with 90..... then you have the defective CRTs Sony put in hundreds of thousands of their projection TVs from late 2001 thru 2003. They made a very poor attempt to resolve customer complaints for a short period of time but now they have left many consumers hanging because they claim they have no more of these CRTs left.

Also, regarding your Circuit City wrranty. Don't give up. These warranties are held by third party insurers mainly G.E Extended Warranties who are stalling for time until a bankruptsy judge forces them to take care of their customers. Contact your state's attorney general to complain and get info on how this will be resolved.

Good Luck!

michtech

Posted on Feb 17, 2009

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