Purchased from Costco. Information sheet states there are three settings. Mine has two switches, one with just an option for lower heat and the next one has two lines on the switch which would lead me to believe you it it once for the two heater function and would put it up to the second level of the switch to turn on the 3 power levels. I am only getting the lower and one other level from the other switch.
I am pretty sure it does not heat up the 6' it states it should. THank you, Nancy
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If your patio heater goes out when you turn on the pilot and let go, this is usually a worn thermocouple. They last between 1 year (if you are unlucky) up to 6 years and are a consumable item. Found this site very useful patio heater problem solving.
If you are running on butane try switching to propane, on cold nights butane will slow down and go out. If using propane then the first consumable item that fails on a patio heater is a Thermcouple, this will cause the pilot to go out if worn. Found this site very useful with lots of Patio Heater Problem pages.
sounds like the regulator is vapor locked. turn everything off, tank, any switches on unit itself, any valves.everything. now disconnect the gas tank. let sit in the sun for a bit, so we cant get you going quicker. start at to tank, reconnect that. now follow the manufactures specs for operation.
The Warranty information is on page 12 for the HSS-A-SS model. I had the exact same thing happen to my patio heater and am interested in any response from people that have had success getting this problem fixed in a fair manor.
The failure on my patio heater was at the weld of the lower pole to the base flange. I'm an engineer and know that that weld should not fail without a huge stress and lots of obvious bending around the weld prior to failure. Mine had no signs of bending around the failure so I believe this is a faulty or very low quality weld issue from the manufacture. I called the number in the manual and was basically told that they do not warranty tip overs but I could take it back to Home Depot and see if they would replace it. I never mentioned that my heater had tipped over! Garden Sun is obviously not in the business of protecting its name and will put words in your mouth to try and get out of something that is obviously a product quality issue. They appear to be exercising loop holes in the Garden Sun warranty. I'm sure there are other loop holes as well because the representative asked me if I had pets (what does that have to do with the strength of their product).
Please pas along if and how you were able to resolve this issue and I'll update if I'm successful at Home Depot.