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I recently started usijng a Lexmark1X1240 that I have had but not used. It was printing fine. I was able to make quite a few valentines without any problems. Then typed into the word program a long name add, tel # list and nothing would print out as the papers ran through but the lines. I've tried other things to print to see if it was just that program but it has been consistent. Sometimes pictures that were already on the page may print out but not all. How can I find out WHAT HAPPENED?

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  • fcgaetz Feb 16, 2009

    for the test: ist page came thru blank. 2nd page had a scattering of mostly the small
    puctures on your page ie: Ekse in a red & yellow square. There was a small amt of printing under the space that says "add a comment" but very blurry. Then 3 more small pictures of computers(i think) After that a 3rd page came through , following up with the small pictures of ?computers, says "get expert assist.and a small picture of an expert the name looks likeBogdan? Blank until the bottom of page with another small amount of print. Then 4th page came through with a small mpicture at top and says something like "can you see the problems?"

  • fcgaetz Feb 16, 2009

    I don't know what a printhead is, so I don't know if I can try to solve the peoblem.


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The issue sounds like cleaning the print cartridges. You can clean the cartridges by using a soft cloth and also clean where the cartridges were seated.

Reseat them, then go to printer settings by clicking on control panel-> printer & faxes-> right click on the printer icon-> select the properties option-> advanced tab-> printing defaults-> features-> printing services. From there align the cartridges.

Posted on Feb 16, 2009

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Try doing a print test with the software and diagnosics,
left click the lexmark tray icon on the task bar and you should see the options or tools to fix this

Hope this helps

Posted on Feb 16, 2009

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First off let me thank you for using
Now I think the problem that your having might be two things one being that the print head might have gone out . But before that try and reinstall the drivers and run a few cleaning cycles. If that doesn't fix the issue then most likely its the print head.


John C

Posted on Feb 16, 2009

  • John Cole
    John Cole Feb 16, 2009

    The print head would cost more than the printer would to repair. Its not really something you could replace


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Try printing a test page
start -> printers -> right click on your printer -> properties -> print test page.

does it come out ok?

What do the results look like?

Posted on Feb 16, 2009

  • Ekse Feb 16, 2009

    hi again

    you need to open the lexmark solutions center that came with the printer.

    pictures and instructions in the user manual

    page 8.

    open the maintenance tab

    perform the following tasks

    Clean to fix horizontal streaks.

    Align to fix blurry edges

    I can't see all the maintenance options, can you go over all of them, I'm looking for alingment or print head cleaning. Try them all please.


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