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You don't need any special software, just the internet. If you have a router or modem just hook a regular ethernet from the modem/router to the back of the XBOX. Then you will have to set up an XBOX Live account. You can see instructions here After that, you should be able to play your games against other people online.
There could be a trojan in one of the pc's that is leaking into the xbox making it run bad. Believe it or not, it was happening to our xbox. 3 pc's on one modem wireless, all were fine but one and the xbox 360 was direct into the modem via ethernet. We'd take my sons pc off line and the xbox would work great. Put the pc back online (connected to wireless) and the connection on xbox was back to awful.
You just need a regular patch cable to plug into the back of your XBOX original and plug the other end in the back of your router [or cable modem]. If you want to use wireless, you need a special wireless adapter which they do not make anymore:
If you have a wireless router and modem unplug both of them leave unplugged for about 5 minutes plug in modem first after its all the way booted up plug in the router that should work and also make sure all cords to modem and router are plugged in good.If you don't have a router just unplug the modem for 5 minutes and plug it back in and let it boot all the way up then see if you can get on.
the problem could be that your router cannot handle the amount of bandwidth that you need for the game, there are certain routers that can and cannot handle the amount of information needed for online gaming