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It doesn't agitateIf your washer doesn't agitate, check these:Lid switchMotor couplerBeltsClutchDrive motorDrive pulleysTransmissionAgitatorLid switchIf the lid switch is defective, the washing machine may not agitate or function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it. Motor couplerMany washers produced by Whirlpool® use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. If this happens, you need to completely replace it.BeltsMany washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer. (Some washing machine belts are designed with special characteristics not found in automotive belts.)ClutchIf your washer was made by GE®, it may use a clutch for agitating the clothes. As the clutch wears out, it may prevent the washer from agitating well or at all. If the clutch is worn, you need to replace it. For this job, you probably want to hire a qualified appliance repair technician.Drive motorMany washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor.
That model should be a direct drive. They seldome have trans problems. It sounds like the drive coupler is bad. To replace the coupler. From the bottom of the machine you should be able to access the motor. You will need to remove the water pump (plastic). It is retained by 2 strapps. They sometimes have safety screws.to hold the ********. if so remove them. remove the hoses from the pump. Pry the strapps off sideways, they pop off. remove the pump and the motor can be removed the same as the pump (2 strapps). pull the motor off and the coupler is there (3 parts to replace). The coupler kit costs about $14.00 online. It takes about an hour to fix.