Question about Dell 924 All-in-One InkJet Printer

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Narrow strip came out from my printer (dell all-in-one photo 924

A long narrow filmlike strip came off my printer while i was changing the ink. i don't know where it came out from. printer message reads 'clear the carrier jam and then press > to continue'.
can anyone help?

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It goes through the ink cartrige holders and hooks onto the frame. It's called an encoder strip.

Posted on Feb 17, 2009

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1 Answer

Where do you insert the ink cartridges for the dell 924?


You lift the Top cover, and wait for the ink carriage to take place in the middle of the rail. Lift the plastic lid holding the old cartridge in place. Then snap the old ink cartridges pulling toward yourself and then up. Put new cartridges in reverse order.

See:


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http://support.dell.com/support/edocs/systems/924/en/om_en/om_en.pdf

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Here is a site that has refurbished, guaranteed ink for your printer:

http://www.4inkjets.com/Dell-Ink,Photo-all-in-one,924,Ink-Cartridge,2344,printer.html

Refurbished Alternatives for Dell 924 Ink Cartridges and Printing Supplies Our Alternative Remanufactured Cartridges to replace the Dell OEM cartridges for use in the Dell 924 have a one year 100% quality satisfaction guarantee. These cartridges are not refurbished Dell OEM Cartridges. They are Non-OEM products that have been modified and refurbished by a remanufacturer that is not endorsed or associated with Dell and are guaranteed by 4inkjets.com to work with your Dell 924 Printer. They are a low priced alternative to Dell OEM Cartridges. Our refurbished alternative cartridges to the OEM Inkjet Cartridges are manufactured to the highest performance and quality standards and will deliver optimal prints when used in your Dell 924. Since we import our products directly from the remanufacturers we can pass the savings on to you. copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 28, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 printer


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Nov 05, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell phto 924 clear the carrier jam


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Oct 10, 2008 | Dell 924 All-in-One InkJet Printer

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a long narrow filmlike strip came off my printer while i was changing the ink. i don't know where it came out from. printer message reads 'clear the carrier jam and then press > to continue'.
can anyone help?

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