a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The place to set rings to answer is # 506 (VMS hunt delay)selecting either 1 for the day schule or 2 for the night schedule. You'll also want to check #507 (VMS hunt schedule) to make sure your line is in the correct schedule and not following the alternate schedule.
Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,
reception would need to activate a programmable button ASA button when experiencing high volume calls,
If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?
If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.
This may not solve your answer and ring delay on day or night mode needs to be looked at.
The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.
Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.
The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.
Auto Attendant Answer Lines 1 – Feature 983 2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs) 3 – Press AA 4 – Press LINES 5 – Line number: Dial line number (001-xxx). 6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No. 7 – If line has been changed to Ans:AA, press * then press TABLE. 8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.) 9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use. 10 – Repeat for each line to be programmed. Notes For Night Service Mode Auto Attendant Answering If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.
You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC
As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
System coordinator mailbox # and password
Enter Line Number
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.
You can adjust the Answer Delay time by going to Menu then DTAD. Adjust the Answer Delay under this menu... 6 seconds per one ring.
If you have auto attendant set up to answer for you in a multiline system, set that delay accordingly. That will be the first system to pick up, You should set up one auto attendant for every voice line coming into your phones.