Question about Philips GoGear HDD1830 MP3 Player

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I have the philips gogear digital audio/video player(sa6185).how do i move video to the player using the supplied arcsoft media converter?i have followed the instructions but when i try to open files to convert, the folders always appear empty.i know the files are there but its as if the converter cant see them.syncing music and photos has been problem free.works every time.please advise. its driving me mad!! hell

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The Arcsoft Media Converter only recognizes a limited set of file types. I would download a program called Riva FLV Encoder, and convert the files that the Arcsoft does not recognize to AVI format (the product documentation for Riva says that it converts files to FLV format, but it is quite capable of doing the opposite). Once the video files are converted to AVI format, the Arcsoft Media Converter will recognize them.

-Tha Mp3 Doctor

Posted on Feb 21, 2009

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Hi,

Welcome to Fixya. If you need to know how to download music and videos on your player you can refer to the manual below and you can also use the Philips GoGear SA6185/37 support website

Philips GoGear SA6185/37 Manual


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Thanks for using Fixya.

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Media players need the matching video format: for GoGear Vibe it is SMV.
To convert video from AVI to SigmaTel Motion Video, use the Media Converter Software from the manufacturer. For the videos you'd like to convert, be sure to update video codecs in Windows Media Player 10 or higher.

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http://www.apple.com/downloads/macosx/apple/windows/bonjourforwindows.html

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Sounds like Philips reached an agreement with Arcsoft. Since the video conversion software is Arcsoft's, Philips does not support it. The last time I remember, Arcsoft charged for most tech support. Welcome to corporate America.

Download the upgraded version of the Philips (Arcsoft) Media Converter from www.usasupport.philips.com. If the upgraded version still does not recognize certain file types, download a free program called Riva FLV Encoder - it is supposed to be a program that converts video formats to FLV format, but it has the neat feature of being able to do the opposite. Any video file that the Philips does not recognize can be converted to AVI format using Riva. Make sure the audio feature is enabled in Riva or you will get picture and no sound. Once it is converted to an AVI, the Philips Media Converter will see it, and you can either convert the file to a folder, or you can transfer it directly to the GoGear. Note: the Philips Media Converter will not properly convert video files that are longer than 15 minutes long - in order to transfer an entire movie, you will have to use video editing software to break the long file into 15-minute chunks. You will then have to convert the chunks using the Philips Media Converter.

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Subscribe to an online music service that is compatible with your GoGear, such as Rhapsody's Mp3-Only service - I repeat MP3 ONLY - no other Rhapsody service will work. There are other choices, of course.

Use Windows Media Player to transfer songs to your GoGear, or Rip CD's into Mp3 format - I repeat MP3 FORMAT - using Windows Media Player.

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You will only be able to transfer photos to your GoGear if you have used the installation CD that came with the player. It contains a critical file that Philips has never posted to their website called the Philips Device Plug-In.

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Some videos, like music videos, have a copyright protection system on them that will not allow them to play even if you use the converter. You can also go to Philips' website and get the upgrade for your Media Converter - worth a whirl.

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