I have a problem with my Dell 3100cn laser printer. The printing fades to nothing on the right side of the page. I have replaced the drum kit but this did not correct the problem. Im thinking it could be the fuser. Hoping to get some help. Thanks in advance.
Drum, fuser and power supply can contribute to this issue. check if you have the printer connected to a surge protector or a UPS. Laser printers are picky about surge protectors especially if they are not designed to handle the voltage.
try connecting directly to the wall the issue should get progressively better.
if you can rub the images off the paper then it's the fuser.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Refer to the following table Cause Solution How common* Contamination in the laser path 1. Clean the laser path. (Remove the laser/scanner assembly and clean the lens.) 2. Replace the laser/scanner assembly 8 Defective fuser. Replace the fuser assembly 3 Lack of toner or faulty toner cartridge. Redistribute the toner in the toner cartridge. If the problem continues, replace the toner cartridge. 7
Well I got good news and bad news for you. The good news first, this problem is common and is fixable. It has to do with aligning the page sensors and the DRUM. Now for the bad news, remember what you said DELL told you? "They said buy a new printer" guess what, they were not kidding, the work involved with adjusting the sensors and the DRUM, will cost you the price of the printer alone in labor. It is a tedious job and requires adjusting three systems in unison. I hate to tell you this but, DELL was correct, but if you don't think so, try to shop around for a repair shop to work on the problem, but first get an estimate.
You can get the manuals for the 3100cn printer from the Dell support website (http://support.dell.com/support/edocs/systems/3100cn/en/index.htm). They include some troubleshooting steps for determining what is causing a number of different problems with the printer.
Did you make sure there was nothing blocking the toner on that side of the toner cartridges you replaced?
If you haven't already tried it, I would also suggest cleaning the printer to see if that fixes the print problems you are seeing. The User's Guide (in the link above) has a section describing how to do this.
If that doesn't fix things, run the tests for print quality and contact Dell support (contact information is in the manual, or on the Dell.com website).
Hopefully this will help you get the problem fixed if you haven't already done so.
Dell Customer Advocate