Question about Emerson Smartset Clock Radio

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Clock is losing time

I received this clock as a Christmas gift. It's only mid-February and its already lost 5 minutes.

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This is a problem with either the a/c power or the Clock/Radio's internal timing crystal circuitry. The radio depends on the 60 cycle power source as the timing device. If this power is irregular or uneven in its delivery it can cause the timing circuits to lose or gain time. The Clock/Radio has a frequency tuned crystal that operates like the second hand on a clock. When the calibration for whatever reason is lost the crystal will not be able to perform the timing function correctly. The reason this does not happen in all Clock/Radios is that they usually have correction circuits. These circuits keep the crystal from drifting out of calibration during operation. Because of the low production cost of these Clock/Radios, the quality control is almost non existent. The components are variable and sometimes they do not stay within specifications. This problem is usually handled by quality control departments in the manufacturers facilities. They usually test a certain amount of the production run to make sure it meets specification. In higher priced electronics these test are on going during the production run. In lower cost electronics these tests for quality control are usually done before the production run. This is to choose the best and most reliable components for the price level of the product in production. What this means to you, is that the quality of the components and quality control of the production runs are based on cost efficiency to the manufacturer. This is the reason for these type of efficiency variables in the products. The customer support telephone number for Emerson is 1-800-898-9020 between the hours of 9am-5pm CT. Give them the make and model number of the Clock/Radio and ask them for assistance with your problem. I hope this information helps you under the problem and reason these problems can occur in the products. Thank you for using FixYa and have a nice day.

Posted on Jun 13, 2009

Exchange it under warranty

Posted on Feb 16, 2009

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