Question about KitchenAid KP2671 Professional 6 Series Stand Mixer

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6qt Pro Kitchenaid Mixer not mixing

My mixer (which has been professionally repaired a handful of times already - for different problems) will turn on - you can hear the motor running and all sounds fine. But the mixer will not turn. If you nudge it it will rotate for a bit - so long as there is no resistance. I do not want to take it in...again. I tried opening it up but can't figure out how to fully open the housing without disassembling the entire thing. Any ideas on #1-what the problem is and/or #2-how to get inside the head?

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  • bruno t Mar 10, 2009

    I have the same pb, and i'm looking for removal manual for the kitchenaid. do you know where i could find this. thanks


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Hi. If you goto the Kitchenaid website you can do a search for the parts catalog for your model of mixer. Download the catalog. It will assist you in disassembling your mixer.

Remove the silver band around the top of the mixer. Remove the top cover and look at the top front of the machine and locate the transmission housing. If it's plastic, carefully inspect this housing for cracks. If you find cracks in this housing, IT is the source of your troubles. This cheap piece of plastic has no business being installed in a high-priced mixer. Your machine probably failed when you were mixing heavy bread dough or cookie dough. When this cover cracks, it can strip the worm gear shaft, its bearings and the bearing seats. It happened to me, and many thousands of other users I expect. Insist on a metal trans. housing for your replacement.

You may be able to have Kitchenaid pay for these parts even out of warranty, just don't tell them that you opened it up. Take it to an authorized repair place and let them assess the damage. Use their estimate to confront Kitchenaid. Be persistent in your complaint, keep asking for a manager to get involved in your case. They paid for my replacement parts even though I was 5 months out of warranty. The higher up you go in the management dept., the more likely you are to have them pay for your parts.

Once repaired, sell it ASAP!

If this solution has assisted you, please rate it. Good luck! ricardok45

Posted on Mar 20, 2009

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