My mixer (which has been professionally repaired a handful of times already - for different problems) will turn on - you can hear the motor running and all sounds fine. But the mixer will not turn. If you nudge it it will rotate for a bit - so long as there is no resistance. I do not want to take it in...again. I tried opening it up but can't figure out how to fully open the housing without disassembling the entire thing. Any ideas on #1-what the problem is and/or #2-how to get inside the head?
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Re: 6qt Pro Kitchenaid Mixer not mixing
Hi. If you goto the Kitchenaid website you can do a search for the parts catalog for your model of mixer. Download the catalog. It will assist you in disassembling your mixer.
Remove the silver band around the top of the mixer. Remove the top cover and look at the top front of the machine and locate the transmission housing. If it's plastic, carefully inspect this housing for cracks. If you find cracks in this housing, IT is the source of your troubles. This cheap piece of plastic has no business being installed in a high-priced mixer. Your machine probably failed when you were mixing heavy bread dough or cookie dough. When this cover cracks, it can strip the worm gear shaft, its bearings and the bearing seats. It happened to me, and many thousands of other users I expect. Insist on a metal trans. housing for your replacement.
You may be able to have Kitchenaid pay for these parts even out of warranty, just don't tell them that you opened it up. Take it to an authorized repair place and let them assess the damage. Use their estimate to confront Kitchenaid. Be persistent in your complaint, keep asking for a manager to get involved in your case. They paid for my replacement parts even though I was 5 months out of warranty. The higher up you go in the management dept., the more likely you are to have them pay for your parts.
Once repaired, sell it ASAP!
If this solution has assisted you, please rate it. Good luck! ricardok45
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Kitchenaid does not make a 4 or 5 quart bowl that would fit your 6 quart mixer, but other 3rd party companies do!
You may be in luck.
I haven't seen this bowl in person, but it apparently will fit your 6qt mixer. Here is a link to a page selling the mentioned attachment. It comes in a set, with appropriate wire-whip attachments:
Hi - I've been searching for general info on KitchenAid stand mixers and ran across this so I'm throwing my $.02 in... Since KA stand mixer bases are essentially made of cast metal parts, there is a very slim chance that there is a lateral misalignment (side-side) unless it got dropped...eek! Sounds like a head height adjustment issue. Check out this from KitchenAid Conversations:
It appears that you've got some internal transmission gear issues, and a situation similar to my wife's mixer, which we got new in Dec 2006. It could be as simple as the gears have become loose and are making different contact, hence the noise. The higher the speed, the louder, higher pitched sound you'll get. It may also be indicative of a potential gear failure (after all our increasing noise, the bevel gear broke and the mixer 'froze'). If your mixer is under warranty, contact Kitchenaid. If it's out of warranty, then take it apart and do a diagnostic exam of the gearing. Whatever you find you should be able to fix yourself. Be sure to have the Kitchenaid Part Manual (Part No. 8212278 Rev D) on hand if you attempt to disassemble yourself. It also lists all the parts so that you can determine, which parts, if any have failed. You'd think that the Kitchenaid name would warranty their mixers for a lifetime... but alas they do not. So much for quality in America today!
Hi. Since I can't tell how much you have taken apart, I'll start from the beginning.
Remove the silver band, remove the top cover. At the top front of the mixer locate the transmission housing. If it's plastic, inspect it carefully for cracks around the screws and the body of this housing. If you find cracks, you have found the cheap plastic part that kitchenaid still installs in new mixers, and the cause of your trouble. They know that it's substandard but don't care enough to place a recall notice on this part. It may not please you to know that their replacement part is METAL like the original part should have been. "For the way it's made"! Indeed!
If you intend to repair the mixer yourself, go to kitchenaid's website, enter your model # and locate the parts list for your mixer. Download the drawings, they will assist you with your project.
Be sure to tell kitchenaid what you think of their cheap plastic part.
If this solution has assisted you, please rate it. Good luck! ricardok45
Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.
If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!
If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.
If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.
You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.
If you found this solution helpful, please rate it. Good luck! ricardok45.