Question about KitchenAid KP2671 Professional 6 Series Stand Mixer
My mixer (which has been professionally repaired a handful of times already - for different problems) will turn on - you can hear the motor running and all sounds fine. But the mixer will not turn. If you nudge it it will rotate for a bit - so long as there is no resistance. I do not want to take it in...again. I tried opening it up but can't figure out how to fully open the housing without disassembling the entire thing. Any ideas on #1-what the problem is and/or #2-how to get inside the head?
Hi. If you goto the Kitchenaid website you can do a search for the parts catalog for your model of mixer. Download the catalog. It will assist you in disassembling your mixer.
Remove the silver band around the top of the mixer. Remove the top cover and look at the top front of the machine and locate the transmission housing. If it's plastic, carefully inspect this housing for cracks. If you find cracks in this housing, IT is the source of your troubles. This cheap piece of plastic has no business being installed in a high-priced mixer. Your machine probably failed when you were mixing heavy bread dough or cookie dough. When this cover cracks, it can strip the worm gear shaft, its bearings and the bearing seats. It happened to me, and many thousands of other users I expect. Insist on a metal trans. housing for your replacement.
You may be able to have Kitchenaid pay for these parts even out of warranty, just don't tell them that you opened it up. Take it to an authorized repair place and let them assess the damage. Use their estimate to confront Kitchenaid. Be persistent in your complaint, keep asking for a manager to get involved in your case. They paid for my replacement parts even though I was 5 months out of warranty. The higher up you go in the management dept., the more likely you are to have them pay for your parts.
Once repaired, sell it ASAP!
If this solution has assisted you, please rate it. Good luck! ricardok45
Posted on Mar 20, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 13, 2015 | KitchenAid Kitchen Aid KP26M1X 6 Quart...
Oct 26, 2013 | KitchenAid KP26M1X Stand Mixer
Jan 31, 2013 | KitchenAid KP26M1XPM Professional 600...
Apr 18, 2010 | KitchenAid KP26M1X Stand Mixer
Jan 02, 2010 | KitchenAid KP2671 Professional 6 Series...
Nov 02, 2009 | Food Mixers
Apr 12, 2009 | KitchenAid KP2671 Professional 6 Series...
Mar 16, 2009 | KitchenAid KP26M1X Stand Mixer
Jan 31, 2009 | KitchenAid KP2671 Professional 6 Series...
Dec 30, 2008 | KitchenAid KSM103 Professional 5 Series...
210 people viewed this question
Usually answered in minutes!