Question about HP Photosmart 2610xi All-In-One InkJet Printer

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HP2601xi says I need software when I push the scan button

I have been using this as a printer an copier for many years. I just now wanted to scan something and the screen on the printer states I need software installed. I have the original driver disk, but when I try to load it it asks if I want to uninstall the printer.

Any ideas. Thanks.

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Uninstall the printer then reinstall it. the software went bad,biut it wil have to uninstall first. The other option is to disconnect and uninstall within windows itself, the reinstall. 

Posted on Feb 16, 2009

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I have the printer Deskjet F380 and I can't get it to scan. Any suggestions?


Have you installed the drivers and software? Most home computers want you to use the included software to operate the scanner/printer. Pushing the scan button often does not work.

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If your scan button does not work on printer,is there a key on your keyboard to push?


Some keyboards offer short cuts that can vary, but it would still have to be configured before it would work. I think I know why you have asked this question, and where your trying to go with this so let me cut to the chase and see if I can help you get your scanner to work. OK?

When you buy an all in one machine (which is a printer that has other options like fax or scan) and connect it to your pc, you can control the features from both sources. That means that you can push the button to scan on the printer to get it to work, or choose the scan option in the software installed on the pc to do the same thing.

How do you use the "scan" function?

If you want to scan by pushing the button on the printer, you need to configure the options in the printers menu that tell it what to do and where to send the image before it will work.

If you want to scan by clicking on a button shown on your computer screen, then you need to install the printers software to configure the options and make it work.

So which one do you want to do?

I can walk you through configuring the scan options on your printer or help you locate the software to install on your pc and explain how to use it to scan.

Regardless of the choice above, you will need the printers drivers installed and the software too. So first question would be, do you have the software and is it installed? Is the printer connected to your pc and does it work alread? Do you have the drivers/software already? Do you need them? If so, go to Dell's website and download them and install them to your computer (disconnect the printer from the pc first and dont reconnect it until told to do so during the installation) and let me know if and when your ready to continue and we will make this work ok?

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Please clarify a few things for me so I can help you solve this issue.

Are you trying to scan from the printer to the computer? (pushing the scan command on the printers keypad to send the signal to the computer)

OR

Are you trying to scan from the computer to the printer? (Using the scan options in your software by choosing "start" and then "programs" and opening your printers software to choose the scan option)

If your scanning from printer to computer (using the printers scan option on the keypad) and your getting an error code, chances are the problem is you have not set up your defaults in the printers menu yet. To scan from printer to computer, the printer needs to know which program you want your document to scan to in your computer. If its a text document, some people choose "Microsoft Word" and the scan fuction sends your item to that program and opens it for viewing on your computer screen.

There are different programs to use for each type of fax that need to be set up in advance in your printer to be able to scan from printer to computer. Send pictures to a photo editing software and choose the size and resolution you want as "default". Do the same for setting up text documents before you try and use this feature to eliminate the error code.

To configure your options to scan from printer to pc, push the "menu" button on your printer and use the up and down arrows on the printers keypad to move through the choices. Find the command similar to "scan options" and follow the prompts to set the defaults on handling text documents and pictures and then save your choices by pushing the "ok" button on the printers keypad.

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I have the scan button but it will not allow me to


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Scan


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Once that is installed the scan button allows you to scan an image to your PC with just the one button push as opposed to opening an application on your pc getting the source and clicking on scan etc.....
Let me know if software is installed if so I have more questions to help you resolve.

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