Question about HP Photosmart C7180 All-In-One InkJet Printer
I keep getting the message "Push output photo tray all the way down" after I cleared a paper jam on the printer and it will not allow me to do anything else even after I press okay to acknowledge the problem, the message come sup again. The photo tray is all the way down. Anybody have any ideas as to how to fix this please?
I have the HP C7280 and I was able to fix the problem.
HP seems to have 3 trays. The bottom tray is for the paper. The middle one has a small blue tray for the photos and the top tray is where the paper comes out.
Well I lifted the top tray where the paper comes out (it can angle up) and then I clicked OK on the problem. I may have even rebooted, but then I got a new error message which is good. It said to push photo tray (the small blue tray) all the way in which I pulled out and pushed back in. Then I pushed the top tray down so all is flat again. I clicked OK and it re-calibrated with no more error messages! Hope this helps.
Posted on Jun 30, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 20, 2017 | HP Office Equipment & Supplies
Photo tray problem
' Lift the output
tray up and verify that the photo tray ' is pushed in until it stops, then lower
output all the ' way down. Press OK
button on the printer to 'continue printing
' Lift the output
tray up and verify that the photo tray
' is pushed in until it stops, then lower
output all the
' way down. Press OK
button on the printer to
HP Photosmart C7280 All-in-One Printer
1. Turn off printer.
2. Pull out paper
tray and photo tray
3. Remove output
duplexer (on back of printer)
4. Open input sheet
feeder (on top of printer)
5. Open cartridge
access door. (Basically lift up control panel and scanner section of the
6. Turn on printer
(Power button on now raised control panel)
7. Printer may
display message "Performing printer alignment - Do not interrupt"
8. Wait for a few
minutes until printer stops making all setup noises.
9. Close cartridge
access door, close input sheet feeder, replace output duplexer, insert paper
10. Do a test print. All should be fine.
Mar 11, 2011 | Office Equipment & Supplies
Dec 16, 2010 | HP LaserJet CP1515n Printer
Aug 27, 2009 | HP Photosmart C7280 Laser Printer
May 28, 2009 | HP Photosmart C5180 All-In-One InkJet...
Feb 12, 2009 | HP Photosmart D7260 Printer
1,706 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: