Question about HP Photosmart C7180 All-In-One InkJet Printer

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HP c7180 message "Push output photo tray all the way down"

I keep getting the message "Push output photo tray all the way down" after I cleared a paper jam on the printer and it will not allow me to do anything else even after I press okay to acknowledge the problem, the message come sup again. The photo tray is all the way down. Anybody have any ideas as to how to fix this please?

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  • Anonymous Mar 11, 2009

    dammit I have the same exact problem, on the same exact printer. grrr

  • Anonymous Apr 18, 2009

    I have the same problem after replacing a cartridge in my C5180. I do hear a clicking sound with what sounds like the rollers after closing the cartridge access door.

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I have the HP C7280 and I was able to fix the problem.
HP seems to have 3 trays. The bottom tray is for the paper. The middle one has a small blue tray for the photos and the top tray is where the paper comes out.
Well I lifted the top tray where the paper comes out (it can angle up) and then I clicked OK on the problem. I may have even rebooted, but then I got a new error message which is good. It said to push photo tray (the small blue tray) all the way in which I pulled out and pushed back in. Then I pushed the top tray down so all is flat again. I clicked OK and it re-calibrated with no more error messages! Hope this helps.


Posted on Jun 30, 2009

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Hi...I have a problem with my HP Photosmart C7280...can you help ? the error message "Photo tray problem" keeps coming up, telling me to "lift the output tray, push the photo tray all the...


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' Lift the output tray up and verify that the photo tray

' is pushed in until it stops, then lower output all the

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1. Turn off printer.

2. Pull out paper tray and photo tray

3. Remove output duplexer (on back of printer)

4. Open input sheet feeder (on top of printer)

5. Open cartridge access door. (Basically lift up control panel and scanner section of the printer)

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How to clear the jam depends on where the jam is.

If the Jam is in Tray 1:
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, open the tray 1 door and pull out tray 2.
3. Push down on two tabs to release the tray 1 panel.
4. Remove the jammed sheet by pulling it straight out.
5. Push up on two tabs to replace the tray 1 panel.
6. Replace tray 2.

If the Jam is in Tray 2:
1. Pull out tray 2 and place it on a flat surface.
2. Remove the jammed sheet by pulling it straight out.
3. Replace tray 2.
4. Press OK to continue printing.

If the Jam is in the Fuser area:
1. Open the rear door.
2. Remove any jammed sheets.
3. Close the rear door.

If the Jam is in the Output Bin:
1. Look for jammed paper in the output bin area.
2. Remove any visible media
3. Open and then close the rear door to clear the message.

It is possible that the paper may tear when clearing the jam. Be sure to clear any paper fragments that tear off.

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Good Luck

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