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Make sure that that upper arm is free to turn. Check it while you have dished installed, because sometimes, dishes on the lower rack may stick up too high and hit it. Otherwise, check the back of the water-supply tube attached to that upper rack.... Is it lining up with the water feed port or hole at the backof the dishwasher? Is there a gasket that is either ripped or missing? And check that wash arm carefully.... Might it be split or bent? Are the holes on the bottom clear? (Those holes are usually angled to push the arm around; if they are clogged, the arm won't rotate.)
I had the same problem I own a Kenmore Elite dishwasher. Diverter motor needs to be replaced. The diverter motor is connected to a plate that controls the flow of water to each washer arm. When the plate moves it has holes that align to the proper tube that supplies water to a washer arm. When the diverter motor is broken it is unable to rotate and cannot direct flow of water. When this happens water will only be able to come out of one spray arm in my case the back sprayer or turbo wash. The diverter motor is located under the dish washer and the diverter plate is located under the bottom sprayer arm.
The chopper blade assembly with in the pump housing is either clogged or broken, to get to it, you must remove spray arm and remove screws from filter housing. These are size 20 torx, inside sump are 2 more screws size 15 torx, after these are removed you can clean out chopper or replace it.
The arm usually will stop rotateing because there is a obstuction in the arm itself you will need to remove the arm normally unclips (older machine used to scew off)When you have the arm out check all hole top and bottom and open any that are blocked rinse out arm and replace give it a wash and see if there is any improovement,let me know. Thanks
i have a similar problem. water is not reaching the bottom spray arm. there. i have an underwater case for my digital camera, so i'm going to put a torch or 2 in some waterproof bags and remove the bottom spray arm and run the dishwasher to see if there's water coming out of the bottom pipe, if not, i need to try and see if there's a blockage in the system, or a dodgy valve, could be that the soldering's or the control panel's buggered.