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The problem with your phone
is the earpiece, since you have adjusted and try increase the volume, yet, same problem. The earpiece on your
phone is bad that is why you cannot hear the party calling you or hear
anything while you call.
All you need to do is to replace the
earpiece on your phone and you will see that you can hear whoever you
are talking to on your phone.
Replace the earpiece on your phone
and you will see that the problem is solved. meanwhile, you can keep
using the headset pending the time you will replace the earpiece.