Question about Symantec Norton AntiVirus 2008: Windows

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Norton patch, can't access intenet

I recently downloaded the Norton anti virus patch and now my Internet Explorer does not work...there must be a firewall issue, but I don't know how to fix it...any thoughts

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  • 19,396 Answers

Try first downloading the latest Internet Explorer version, see:

Internet Explorer: Get It Now.


If this does not fix the problem, then contact Symantech.

See:Contact Symantec

Posted on Feb 16, 2009

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if you do not have anti virus or it is not helping try setting your computer back to a time/date when there was no virus (under administer mode or somthing(called back up file(s)))
if youi can still open up internet explorer try downloading a anti virus program (norton, mc affe, avira are good ones) if you do not want to pay download a trial/free version.

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Download a different virus-scanner, e.g., from http://www.prevx.com and run it.

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I wouldn't recommend installing McAfee as this can also slow down machines. Norton is notorious for this. Download AVG free Anti-Virus or Avast Anti-Virus & a firewall such as Zonealarm. Anti-spyware software is also a good idea. Spybot Search & Destroy & Adaware are good. If the computer is in a corporate environment you must purchase the software as the free licence only covers home use. Uninstall Norton when you have downloaded the programs & before you attempt to install the new programs.

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I would agree that your PC could be virus infected. Your Norton could not detect the virus for 2 possible reasons; 1.) your Norton is not update or 2.) the virus is "unknown" even on the most recent Norton Antivirus.
If your Norton is not updated, you must download the update and your diagnostics once again. You may also try installing a second antivirus on your PC. I may recommend AVIRA as a second antivirus for its performance and it has a FREE version that you could readily install (http://www.avira.com/en/download/).

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Okay there are several problems that could be preventing you from downloading .exe files. First of all Norton (Like many other anti virus software's) continue to run even when you disable them. They have what you might call a protection mode. So My first step of advice is to completely uninstall Norton, and attempt to download Malwarebytes Anti-Malware. Tell me if you still can not download exe files I will continue to assist you, but you must check on a daily basis to see if I have gotten back to you, If I do not get a response I will assume that your problem is resolved.

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Jul 15, 2009 | Microsoft Windows XP Home Edition English...

1 Answer

Runtime error 216


Hi there
your computer is infected with a SubSeven Trojan virus.
Don't bother using Norton as its ****!
I recommend you download "Spybot search and destroy" its a free program and is very good at locating these type of viruses, install the program and run it, also do a Microsoft update to get the patch for Internet explorer security issues

Good luck

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I think its a virus infection.. scan/clean your unit try to download malwarebytes and install it to your computer...

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Norton anti-virus is a resource HOG. Disable it from running at start-up. It may be trying to download updates as the pc is booting. Use AVG anti virus, it is free and works very well.

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