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Windows Vista - No internet-no backup

Never had this problem before with this Toshiba Windows Vista laptop, until recently nothing has changed other than I recently purchased an updated 2009 version of the anti norton virus software, which is running as it would normally, no problem.

My partner and I both run off the same router via WI-FI. His works fine, we have the same anti norton software for two users.

The other day, the internet wouldn't work, I clicked on diagnose the problem, said the network was fine. His internet connection was working fine. Id never set up backup and my partner said I should have done this when I first got the laptop. So he restored a back up for me within the laptop. Then, the internet worked. However, the same thing happened the next night, no internet again!!! But when I try to run back up, it says, failed. So I still have no internet, no diagnoses, connection is still fine.

Any ideas why this would happen? All other functions are working perfectly.

Help!! :)

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Sometimes after you install Norton antivirus products, most notably Norton System works, the firewall included with the antivirus will block the internet from working properly. Right click on your Norton Icon on the right side of your task bar & turn norton off. Try your internet again. You may have to close & re-open Internet explorer after you shut off your norton. The other thing is you could remove your firewall entirely, as your router should have a firewall in it, and if you are using win xp, it also has a firewall. This kind of configuration sometimes causes some rather unusual effects.

Posted on Feb 16, 2009

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Posted on Jan 02, 2017

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