Question about HP Pavilion dv2120us Notebook

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Dv2120us keyboard buttons light but screen black, won't boot

Media buttons along top, power button, power indicator, and mousepad lights lite up as soon as AC power cord plugged in, without having to press power button at all. Nothing else ever happens, HD spinning but is never accessed, just stays this way until I power it off. HD access light never shows activity. I had this problem last summer, and as per instructions on HP's support site, I removed the battery and AC power, held the power button in for a few seconds, the reinstalled battery and AC power cord. Everything worked fine since. Same symptom, but procedure doesn't fix it this time. Tried several times, let cool, left power and battery out overnight, etc. Just did a major file backup to DVD, but there is still some critical data on this machine.

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  • John Bates Feb 18, 2009

    Called HP. This is in fact a warranty issue just as you said. They are going to fix it for free! Thank you very, very much!!!

  • Anonymous Mar 22, 2009

    After being told that my computer was out of warranty and that I'd have to pay $20-$30 for a recovery disc, I found this website. I called back and asked them if there were any other options and
    I was also told that there is a one time service enhancement on this model number.

    I am grateful to have found this information here otherwise they would have gladly charged me for something they shouldn't have.

    Thanks.

  • jholt456 Apr 08, 2009

    Exact same as above, except HP is not covering the issue for me.

    :( basically said it will be a 400 dollar fix, even though the chat tech also said it is a KNOWN defect.

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  • 51 Answers

Hello Atty

I understand that your Notebook is not powering on. Your Notebooks , that is dv2120us is having a manufacturing defect. So HP accepted that the Notebook will be serviced under the plan "One Time Service Enhancement" . Even if the Notebook is out of warranty your Notebook may be serviced. For more information log on to the chat support .

.http://welcome.hp.com/country/us/en/contact/chat_1.html

They will assist you with the details and the procedure, how to send your Notebook to HP for service.

Posted on Feb 16, 2009

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