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Problem with my Babylock embroidery machine

My Babylock Ellegante is bunching up the upper thread under every design I try to sew. It simply ruins the design. The machine is less than 3 years old and the man who serviced it says all these machine do this. I find this hard to believe, since it did not do this when I first purchased it. He said most people who have these machines are disappointed with them.. Please, Please help,

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There is a switch on the back of machine, switch to embroidery mode.

Posted on May 17, 2013

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I had this problem. You need to be sure that the upper thread is not catching on something. Also, be sure to take out the bobbin case and brush out the area in and around that area throughougly, after every use. Lastly, use a good brand of thread.

Posted on Jan 24, 2010

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I think you may have forgotten to put on the Q presser foot.

Posted on Feb 28, 2009

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after 8 years of sitting, the machine needs to go to the shop so that areas that are inaccessabe to the sewer can be cleaned and serviced by the tech. also check the upper threading of the machine. the tension is changed if threaded incorrectly. bunching under the material is caused by several different reasons. I would first have the machine cleaned and serviced by the tech, and let them know it has been 8 years since use. we all begin walking by taking one step at a time.
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