Question about Dell XPS M1710 Notebook

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No Video Output

Dell XPS M1710 Display is out. First the laptop screen woudn't work, and now the remote. I use the Dell D/Dock PD01X. However, the laptop screen does not work in dock or not, battery or AC power. The remote screen output went out last with a flickering, blurry output first for just a minute or so. The remote monitor indicated that signal was shut off and went to "sleep". The graphics card is a NVIDIA GeForce Go 7900 GTX. This seems to be a hardware problem - possibly a dead video controller (graphics) card.

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  • Christopher Richards Feb 16, 2009

    Sorry I don't understand. Do you mean the NVIDIA graphics card or the "mother" (system) board? UPDATE: This morning, I disconnected the laptop from the dock and directly connected a separate monitor to the DVI (digital) video output and we are working correctly with a remote monitor.

    However, the laptop screen is still out and the computer cannot recognize it. When it boots up, it looks for it and assumes the laptop display resolution (1920 X 1200). After self-testing, it switches over to the remote panel resolution.

    The display properties dialog box will no longer recognize multiple monitors. The option is there, but it automatically sets itself back to a default (single) monitor option.

    A check of the graphics card driver indicated we have the correct driver from the supplied CD and that the video controller card (NVIDIA) is working correctly.

    I have some experience testing and troubleshooting electronics which make me expect that it could be the mother (system) board, the graphics controller (video) card, or software.

    Can anyone out there tell me how to further isolate the problem, or recommend an expert specific to video?

    Thanks, Chris.

  • Christopher Richards Mar 01, 2009

    Thanks and I can't argue with your suggestion. I still don't have the display working after talking with Dell for hours. They diagnosed it as the monitor using the F12 mode which produced a 3-2-1 beep tone code (after the annnouncement jingle tone). Does anyone know what this code actually means?

    I am suspicious of this diagnosis because I can still use the graphics card by directly connecting to my discrete monitor. When I use the dock, even this does not work correctly. The dock seems to interfere with video interconnection. I suspect now that the dock has damaged the ability of my computer to use its' own monitor or any other when connected to the dock.

    There still could be registry problems, as well.

    After hours of talking with various agents, the parts replacement agent offered to reinstate the warranty. However, he said he had to charge more than the replacement of the display alone ($528 vs. $450) because I had already had a one-time expired warranty diagnosis declaring the display to be dead.

    According to him, Dell has been calling customers with computers inside the three year period like mine and offering to reinstate the warranty for a couple hundred dollars. Unfortunately, I had not received any such call or mail, nor had I received any calls earlier to warn me of these well known M1710 problems.



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I have a e 1705 w a ge7800 go card and the video card is more than likely the problem they are junk ive had 3 of these things rplcd since 2007 in mine it seems the 17 in monitors put off an extreme amount of heat for these systems and the cooling fans are not large enuff or theyre just not enuff of them if you look in other forums youll see your not the only poor sap that bought into dells **** good luck and sorry to be the bearer of bad news they run about 300.00 just for the video card

Posted on Mar 01, 2009

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If the video card is not working , then you'll need to replace the system board.

Posted on Feb 16, 2009


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