Question about Canon ES-E1 EOS Link (4593a006) for PC
I just loaded this software for my new Canon SD1100. It is version 33.0/zoombrowser EX 6.1.
The error message says "Zb Module has stopped working."
I've tried uninstalling and reinstalling, but this doesn't seem to help.
Does anyone have any answers or suggestions?
Why does Canon ZoomBrowser EX always crash on Vista?
By Daniel Stout on Monday 20 July 2009 at 5 am | 6 responsesFor its Pow er Shot dig i tal cam eras, Canon offers photo man age ment soft ware called Zoom Browser EX. But for some rea son, after I had upgraded to Win dows Vista from Win dows XP, Zoom Browser EX no longer worked. In fact, it would crash every time I started up the appli ca tion. It would dis play the splash screen, and then come up with a mes sage that “Zb Mod ule has stopped work ing.” After sev eral new ver sions of Zoom Browser had been released, finally yes ter day I decided to track down what was caus ing the pro gram to crash.
I had emailed Canon tech sup port a week ago and described the prob lem. I also looked in the Canon Knowledge Base and found a tech sup port arti cle that describes Zoom Browser crashes. There are a cou ple of suggested fixes. One is make sure that com pat i bil ity set tings are not being used, and the other is that there may be a cor rupt file in your Pic tures folder. Nei ther of these answered why Zoom Browser was crash ing on my computer.
Canon tech sup port emailed me back with two pos si ble alter na tives: the first was the cor rupt file case. To deter mine if that was the case, they sug gested mov ing all the files in Pic tures to a tem po rary folder, and then try to launch Zoom Browser. The other solu tion indi cated that there may be a prob lem with the user account on the com puter. Try log ging in as a dif fer ent user on your com puter, it suggested.
Hence, I cre ated a new user and logged in. So with that step, I found that Zoom Browser would now launch fine, although obvi ously none of my pho tos were on this new user. So now that Zoom Browser would launch, I decided to track down exactly why it was crash ing on my old user account. I sur mised that if it was crash ing on my old user account, that it could con ceiv able start crash ing at some point on this new user account, and then I’d be in the same position.
So step by step, I started copy ing over my var i ous files — first pic tures, then doc u ments, etc. Even with my entire Pic tures folder copied over, Zoom Browser was still work ing okay on the new user account. I also started launch ing var i ous appli ca tions to see if there was a con flict between one of these and Zoom Browser. I hypoth e sized that per haps Picasa or some other soft ware was caus ing a problem.
I even tu ally had all of my files copied over, and Zoom Browser was still work ing. I fired up Pho to shop, and suddenly the prob lem became apparent.
To make a long story short, the rea son Zoom Browser was always crash ing was because of an incom pat i bil ity with WCS color pro files in Win dows Vista. Win dows Color Sys tem is a new method for man ag ing color in Vista. You can access Win dows color man age ment if you right-click on the desk top and select Per son al ize. Then click on Dis play Set tings and then Advanced Set tings… Click the Color Man age ment tab and then click the Color Man age ment… but ton. On the default Devices tab, you can spec ify a default color pro file for the var i ous imag ing devices on your sys tem, such as mon i tors, print ers, scan ners, etc.
I have a Sam sung Sync Mas ter T260 LCD mon i tor. Win dows Update offers to install the device dri ver. I’ve had Sam sung mon i tors in the past as well, and for some rea son, Adobe Pho to shop does not like the Sam sung moni tor device dri vers. When you install the dri ver a default color pro file gets installed for the mon i tor. And when you launch Pho to shop, it’ll dis play a mes sage that the cur rently selected color pro file is not valid. It asks if you want to use the pro file any way or ignore that color profile.
My solu tion to elim i nate the mes sage in Pho to shop has been to go into the color man age ment fea tures of Vista and select a dif fer ent default color pro file. Since I work mostly on the web, I have been using the “sRGB vir tual device model pro file” under the WCS Device Pro files. It has a file name of wsRGB.cdmp.
This was effec tive in elim i nated the mes sage upon the startup of Pho to shop, but what I deter mined yes ter day is that mak ing a WCS device pro file the default, Canon’s Zoom Browser EX would crash. Every time. ZoomBrowser has been around for a while, and it seems almost under stand able that it might not have com pat i bil ity with a new fea ture in Vista.
The workaround that I found that sat is fies both the Pho to shop mes sage and the Zoom Browser crashes is to use the clas sic Win dows ICC color pro files. If you scroll down, you should see listed “sRGB IEC61966-2.1′ with a file name of “sRGB Color Space Profile.icm.” (Check Wikipedia to find out why sRGB is a good color space choice for web devel op ers and design ers.) Set this as the default color pro file, and the prob lem is solved. Zoom Browser EX now works fine, and Pho to shop no longer objects to the color pro file. Perfect!
I sent this infor ma tion to Canon, and they responded quickly that they were for ward ing my descrip tion and solu tion of the prob lem to the rel e vant par ties. Hope fully they’ll fix this bug in their soft ware, but I’ve posted the solu tion here in case any one else in run ning into this spe cific prob lem with Zoom Browser EX.
Posted on Sep 03, 2009
I had the same problem this is how I fixed it. 1. right click zoombrowserEX then on properties.2 click tab that says "compatiblity" and make sure the box in "NOT" checked for running on windows xp thats if your window's vista. Try that. If that doesn't work (which it didn't for me). Then 1. right click on your pictures folder und documents and "send to desktop". 2. next "delete" the folder "pictures" from under documents(don't worry you can restore it later). You do that by mousing over the "folder" pictures and right clicking then "delete". 3. Restart your PC. 4. click on zoombrowserEx and it should work perfectly. The problem is there is a file in your pictures folder that zoombrowser doesn't recognize. 5. Go to recycle bin and "restore" your "pictures folder" it should appear on your desktop.
Before placing your picture folder back under documents check each file carefully. I did everything you did as well install/re-install but nothing worked this worked. Good Luck. "talmidinthree"
Posted on Mar 07, 2009
I tried the suggestested solutions for the same problem - zoombrowser crashing. None of the fixes worked for me but I did precisely find the problem and it was an easy fix.
The problem was one photo in a specific folder that had been tagged by me in another program - namely HP photosmart using HP proprietary scanning software ( I was scanning a lot of old photos). Zoombrowser had a conflict with the tagged photo and the program would crash only when the folder containing the tagged photo was selected.
I also had a few photos named improperly for zoombrowser to read. The scanning software allowed me to re-name photos using single quotation marks -'like so' - and zoombrowser could not read the file so it crashed.
The solution of course was to un-tag the photos and rename the other ones deleting the quotes.
Finding the problem photos was relatively easy once I knew which folder was the problem one. I used windows explorer to move the folder to another location and copied each individual photo back to a newly created folder and reopened zoombrowser each time. When the program crashed I knew exactly which photo was the problem.
Zoombrowser works fine after I did these fixes. Hopes this helps someone experiencing similar problems.
Posted on Aug 10, 2010
For me, the problem was an image in the folder where zoombrowser was opening that had an unusually long filename. Once I shortened the filename, it was fine.
Posted on May 31, 2010
I read through the solutions provided, and it was talmidinthre's solution that gave me the insight to solve the problem. Rather than delete the Picture folder, I moved all of the pictures into a separate directory so that zoombrowser could come up. Once it did, I was able to prove that Windows 8 could sustain an operational program. It did.
Afterwards, I pulled one sub-folder at a time into the pictures directory until I found the correct directory. Then I went through find to find the file.
As a troubleshooter, remember: Divide and test. Move half, then you can try and move more. Once you eliminate what is not the problem, you can find the folder with the file.
Posted on Jan 06, 2013
Go to the "Add and Remove Programs" in your Control panel.
Do a "Change" and do the 'repair program' utility.
That should fix it, good as new.
If that is not a possible option, try uninstalling. (if there is no "Change" and 'repair program') then Run the normal uninstall program.
Posted on Oct 30, 2007
This is a registry error. Try this: type regsvr32 quartz.dll in the run box on your computer. That would be: Click start, run, and then type this into the box.
If yoou do this correctly, you should see a message that it was registered correctly.
Try the program to see if it fixed the issue.
Posted on Jan 04, 2010
The installer is corrupted. Get the latest version directly from the canon site
Posted on Aug 11, 2010
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Oct 03, 2010 | Canon ES-E1 EOS Link (4593a006) for PC
It sounds like a fault in the program.
Go to the "Add and Remove Programs" in your Control panel. Do a "Change" and do the 'repair program' utility.
That should fix it, good as new.
If that is not a possible option (there is no "Change" and 'repair program') then Run the normal uninstall program.
Shut down completely for at least 30 seconds, then restart.
Then do a search for 'all files and folders' - (ZoomBrowser EX) with the options "Search system folders",
"Search hidden files and folders" and "Search subfolders" checked. Delete all of those found.
You should do this search and delete whenever you uninstall any programs. It will remove lots and lots of leftover junk files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program.
Oct 22, 2007 | Computer Utilities & Maintenance
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