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if your faucet is new....the spout was put together wrong and it needs to be removed and re-attached correctly...(friction washer/ring in wrong position).....if not new....spray some penetrating oil on the connection that is supposed to swivel....make sure the surface is dry and try to avoid overspray. let it sit for 15 min...then spray it again...and again let it sit ....after sitting for a few minutes.....gently try to move the spout side to side...if no change...repeat the first processs...and continue to repeat until it becomes moveable....once moveable....detach the spout.....dry out and remove any foreign matter from the connection side on the faucet...then apply a small amount of faucet grease to the connection threads and the inside barrel....a thin even coat ...excess grease will clog your aerator...don't use too much....now repeat the cleaning and lubricating process on the removed spout connector....reassemble.....remove aerator....turn on the water and flush....replace the aerator....turn water on full blast....check for leaks and for swing...it should swivel now ....if not...loosen the connection nut a tad and try again....if still no swing....you are missing a friction ring somewhere in the connection and it needs to be replaced before you will be able to swing the spout.....good luck...
One rule I live by: more parts, more problems. Sounds to me that the plumbing/valves were not insalled properly. If you hired a profesional plumber, have them fix it. I am a licensed profesional plumber and I offer a 1 year warranty on all my work. If the contractor did the work and does not hold a plumbing license, that person is still responsible and may have to suffer legal consequenses.
If the hot water side of the kitchen faucet will not shut off valve under the sink, dirt,rust,and/or
scale could have been forced into the faucet along with the possibility
of flux and some old rubber washer
from the old valve. You will need to take the kitchen sink faucet apart
and most likely only need to clean it out, looking for any little
black,brown, or white pieces to remove. If cleaning does not work
because you cannot get into an area of the cartridge, you will need to
replace the carteidge and or rubber seals. Make sure to clean out the
aerator on the end of the spout when completed also.
The first solution is of course correct. However I found it almost impossible to remove the spout assembly. It was very stiff and it was difficult to get any leverage to force it off without damaging the finish to the tap as a whole or damaging the sink.
What I found was that if you poured boiling water over the tap/faucet it eased the stiffness and having done this several times - ie about 5 kettle loads of hot water, I managed to remove the spout. It helps if you reconnect the hose directly to the outlet under the sink (ie not via the faucet). THis allows you to run cold water through the tap whilst pourung boiling water over the outside of the tap. The cold water shrinks the copper/brass components whilst the hot water expands the spout assembly. Once off, it is possible to clean the inside of the assembly to remove corrosion or calcium deposits to say nothing of old "O" rings.
I also used a kettle descaler between dousing with boiling water in the hope that some of it would seep down within the assembly.
It took me three attempts to do this. I was almost going to spend UK pounds 430 or US dollars 670 and buy a new unit. So do not give up and I hope this helps. It swings backward and forward now perfectly.
alot of times when you shut off valve under sink or in basement when you turn it back on you can get a little debri in faucet i would try cleaning the aireator the little thing on end of spout where the water comes out
it may not be nesesary to replase the cartridge you could just have some lime or sediment build up in the faucet a bad cartridge would effect your handle not your spout turn the hot and cold water off under the sink,pull the bonnet or cap off and the spout should just lift up take care not to damage o-rings pulling and reinstalling spout check for debris clean and replace spout to insure not damaging o-ring try putting a little vaseline on them 1.it will help go on easier 2.it will help to lubricate the swivel of the spout replace the cap turn your water back on. if your cartridge is bad your faucet will drip or constantly run
I am assuming that your kitchen tap is leaking through the spout
if it is single lever you will need to remove the crown and spout by removing a small erasure size cap on the housing right under the spout or up near the back of the ever then use a hex wrench to remove the set screw( plug the drain holes do it does not go down the drain)
turn the water off (hot and cold ) under the sink remove the set screw and lift off the lever
at his point you can take an adjustible wrench(channel lock and tighten the big ring nut that holds the cartridge in place
temorairly put the handle back on and put the handle in the off position turn the water on under the sink and see if it stopped leaking
if it still leaks you have to turn the water back off and remove the lock nut then the cartridge and go to big box store with old cartridge and name of mfg and get a new one and install
If you have seperate hot and cold valves on top of sink deermne which is leaking by turning one off with oher on undr the sink
once you have determined which it is (hot or cold) take a phillips head screw driver( remove plastic clear cap on top of faucet handle with sharp crewdriver of knife blade) and remove the screw holdin the handle on to the stem(turn counter clock wise
be sure to turn water of under snk on both faucet risers after removing acrylic handle you then take an adjustible wrench and remove the crown nut turn counter clockwise until it comes off over stem
remove stem( looks like size of a pretzel about six inches long with washers on side and one on end
take the stem to local hardware(ace) or big box store and go to lumbing section ask clerk to inspect and recommend replacement washers or replacement stem (if needed)
go back reinstall and tighten crown nut snug( open (turn counter clockwise) tem valve before you snug it down with crown nut install acrykic or chrome handle with brass phillips screw then ut cap on and turn on water and check for leaks